Logo
BodyBGTop
CRM Featured Articles
At its digital marketing conference, Adobe unveiled innovations across its offerings aimed at helping clients achieve that goal.
Consumers are opting to use technology to help them throughout the purchase process, and they don't want to interact with store associates unless they need help. (Featured on SmartCustomerService.com.)
Watson Assistant uses IBM's cognitive computing platform to create personalized consumer experiences.
Achieving customer-centricity requires a partnership between IT, analysts, and business strategists.
The new capabilities, including IVAs and chabots, are the first AI rollouts since the company acquired AI technology provider Next IT last year. (Featured on SmartCustomerService.com.)
Essentials brings Sales Cloud and Service Cloud capabilities to small businesses.
Speaking to conference co-chairs Paul Greenberg and Brent Leary, Jeremy Epstein gives a preview of his CRM Evolution session, titled "Blockchain and the CMO: The Next Era of Marketing."
Offered through Vonage's Nexmo Partner Program and the Vonage API Platform, the new offerings introduce a building-block' approach to implementing contact center technologies. (Featured on SmartCustomerService.com.)
The fully programmable cloud contact center platform aims to give companies complete control of their contract center experience. (Featured on SmartCustomerService.com.)
Speaking to conference co-chairs Paul Greenberg and Brent Leary, futurist, author, and analyst Brian Solis guides companies to better deal with the "accidental narcissists" who make up today's customer base.
The cloud-based communications provider has launched a solution to eliminate the complexity involved with implementing traditional call centers. (Featured on SmartCustomerService.com.)
The new functionality brings Adobe Sensei's AI and machine learning to search advertising.
Conversational Queries leverage Einstein Analytics to enable users to ask questions of their data.
Facebook has introduced Messenger 2.3, the latest version of the Messenger platform, which includes updates to customer chat tools and the quick-reply feature. (Featured on SmartCustomerService.com.)
The company is bringing together Sales Cloud Einstein, Salesforce Inbox, and Sales Analytics.
The conversational AI for sales teams can use speech and chat to give sales intelligence to reps.
CRM industry stalwarts Paul Greenberg and Brent Leary share their most anticipated moments at this year's conference, which will take place in Washington April 9-11.
With the acquisition, Genesys aims to bolster its AI and machine learning capabilities. (Featured on SmartCustomerService.com.)
The social network has announced "adaptive rate limits" so that companies using Twitter for customer service won't get caught up in the bot crackdown. (Featured on SmartCustomerService.com.)
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417   Next >>
 
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us