Voice-embedded IT applications have the potential to save organizations up to 30 percent on telephone outlay, according to a new report.
Daily News,
Posted 21 Nov 2005
The move is seen by industry analysts as a smart IVR play, but some say Nortel and Avaya remain the big fish.
Daily News,
Posted 18 Nov 2005
Salesforce reports a record third quarter; RightNow offers Siebel users an alternative; and more.
Daily News,
Posted 18 Nov 2005
IPT analysts feel strong industry growth in a short period of time is a sign that this technology is becoming mainstream.
Daily News,
Posted 17 Nov 2005
Integrations with Google, PayPal, and UPS enhance the ability to serve online businesses; shopping cart closure and multichannel selling bring relevance to Web shoppers.
Daily News,
Posted 17 Nov 2005
Consumers buy on weekdays; marketers should use that knowledge to time email campaigns and search engine bids.
Daily News,
Posted 16 Nov 2005
A CRG study indicates that email gaffes in responsiveness and the quality of answers helped retail surpass the telco sector, but Bell Canada secured the top slot in company evaluations.
Daily News,
Posted 16 Nov 2005
A rebranding, new features, and multiple language support challenges Web-analytics companies like WebTrends and Omniture.
Daily News,
Posted 15 Nov 2005
Firstlogic and Pitney Bowes have verbally agreed not to extend their merger agreement; PB will continue to own 10 percent of Firstlogic.
Daily News,
Posted 15 Nov 2005
Interactive Intelligence unveils Customer Interaction Center 2.4; Tigerpaw releases version 10 of its flagship product, NICE announces record financial results; and more.
Daily News,
Posted 15 Nov 2005
A report suggests ways for companies to improve CSR coaching and shows time is the biggest deterrent to success.
Daily News,
Posted 14 Nov 2005
The evaluation emphasizes the importance of flexibility in both simple and complex licensing models as business needs change.
Daily News,
Posted 14 Nov 2005
Versatility, initiative, and business knowledge are essential for success; professionals will need to focus on business processes and relationships, as well as technology.
Daily News,
Posted 11 Nov 2005
The FCC and E911; Accenture plans to acquire Media Audits; Citrix announces its new Smart Agent technology; and more.
Daily News,
Posted 11 Nov 2005
A breakout session on lead generation at WebSideStory's user conference outlines the benefits of tweaking page variables.
Daily News,
Posted 10 Nov 2005
A research report IDs companies that are succeeding by using SCM; Dell takes the number one spot in the ranking.
Daily News,
Posted 10 Nov 2005
Insufficient integration between customer communication channels is depriving consumers of positive experiences.
Daily News,
Posted 09 Nov 2005
A stronger driver of consumer click-through rates, text is often the initial content of an email; target by response behavior to attract more clicks.
Daily News,
Posted 09 Nov 2005
Autonomy purchases Verity; Maximizer Software release Version 9 of its enterprise suite; and more.
Daily News,
Posted 08 Nov 2005
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