The latest Gartner MRM ranking hails the company as the industry leader, but visionary competitors are on their way.
Daily News,
Posted 16 Mar 2006
The BI giant acquires Veridiem to help expand its marketing offerings; now it may better compete with Unica, according to one analyst.
Daily News,
Posted 16 Mar 2006
The technology space is poised for substantial upsurge, but vendors must make the upgrade process as simple and trouble-free as possible.
Daily News,
Posted 15 Mar 2006
The Israeli company announces the latest version of its support software; one analyst calls it a critical IT component for companies providing services to their customers.
Daily News,
Posted 15 Mar 2006
WebTrends adds a marketing data warehouse to its all-new analytics package, responding to marketing execs' expectations of future growth and the need for individualized data.
Daily News,
Posted 14 Mar 2006
The on-demand worthy delivers its first-ever vertical product, based on its own internal processes and targeted at software developers.
Daily News,
Posted 14 Mar 2006
Responsiveness is improving, but some travel providers stumble when it comes to the quality of the response, a new TCRG survey reveals.
Daily News,
Posted 13 Mar 2006
Cell services that fail to listen to customers will find nobody downloads music; customers are willing to pay a little more than iPod rates, but not the premiums they pay now.
Daily News,
Posted 13 Mar 2006
Boston University teams up with Business Process Trends to develop a business process management education program.
Daily News,
Posted 10 Mar 2006
Monitor Software enhances its on-demand analytics tool; an industry analyst says the products provide a perfect complement to existing on-premise solutions.
Daily News,
Posted 10 Mar 2006
The contact center market continues its migration to IP as vendors make a host of IP-related announcements.
Daily News,
Posted 09 Mar 2006
Enterprise applications face lukewarm adoption, even when they've been customized, according to a Butler Group report.
Daily News,
Posted 09 Mar 2006
Proper analysis provides continuing ROI without the need for additional investment; an analyst at the Gartner BI summit lays out the basics.
Daily News,
Posted 08 Mar 2006
BI vendor Hitwise acquires European Web-analytics software company HitDynamics.
Daily News,
Posted 08 Mar 2006
Gartner analysts predict more business intelligence usage throughout enterprises, with increasing focus on seamless deployment into strategy and business processes.
Daily News,
Posted 07 Mar 2006
The companies expand their SOA partnership to jointly develop and market analytics tools and consulting services.
Daily News,
Posted 07 Mar 2006
The settlement allows RIM to sidestep a potential freeze; the lengthy litigation process may have the company keeping a closer eye on competitors.
Daily News,
Posted 06 Mar 2006
The on-demand giant's new Unlimited Edition includes increased support, storage, and development objects to put entire companies on the platform.
Daily News,
Posted 06 Mar 2006
Magic Quadrant for CRM Customer Service and Support (CSS) Applications '06: The company maintains its Magic Quadrant dominance, although the emergence of a full customer service suite is still some time off.
Daily News,
Posted 03 Mar 2006
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