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The vendor's newest release adds emotion detection, sitemap functionality, personalized routing, and a bundle of new chat features.
Forrester Research announces a framework for assessing your CRM needs and achieving quick wins; accompanying research reveals that less than half of CRM users had been fully satisfied with CRM initiatives.
Relationship roles are changing as customers take control of how they want to do business.
A Web-site testing firm targets landing pages as a key factor in conversion rates.
Sales compensation vendor Centive tries to make its Compel on-demand product as attractive for sales as for finance.
The emergence of the always-on, always-connected consumer calls for companies to rethink their CRM strategies, says destinationCRM2007 speaker.
Companies, customers, and industry visionaries were honored this week at destinationCRM2007 for successes in the CRM marketplace over the last year.
New Sage offering provides productivity and business intelligence improvements; one industry analyst suggests the new version closes the gap between contact management and SFA.
Focusing on technology, experts at destinationCRM2007 are all about the mobility effect.
At destinationCRM2007, author and futurist Stan Davis outlines the influence that Web 2.0 is having on companies and their ability to service and sell to the next generation of consumers.
Well-defined structures and roles are key to maximizing community involvement in Web 2.0 initiatives such as forums, blogs, and chats; a destinationCRM2007 exclusive.
As part of SpeechTEK 2007, experts discuss the coming role of voice-activated search technology.
Two sessions at SpeechTEK 2007 center on the importance of speech as a self-service enabler and its ability to serve as a gateway to CRM applications.
The search giant's speech technology group manager explains at SpeechTEK 2007 how speech technology and mobile applications will help his company 'organize all the world's information.'
Malcolm Gladwell, the renowned author of The Tipping Point and Blink speaks at destinationCRM2007 about how CRM can break the barrier and make its way to success.
A session on the emerging technology kicks off the destinationCRM2007 conference in New York, and focuses on how businesses are maximizing profitability analytics.
Sales effectiveness training gets a four-course meal of process, methodology, technology, and performance metrics from the company's new subscription service.
By sending exhaustively detailed iPhone bills, service provider AT&T could be trying to head off expensive customer-care calls.
The offshore market has reached "a unique point" as service providers continue to perfect the global delivery model and offer more domain expertise.
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