Though holding its place as the highest-scoring market, many in the manufacturing/nondurable goods industry will unlikely see scores as high in the next quarter.
CRM Featured News,
Posted 20 Nov 2007
Inbound and outbound features unite in an alternative to the dialer; one analyst sees hints of ambition beyond the current offering.
CRM Featured News,
Posted 19 Nov 2007
Customer Care Framework 2008 updates the company's existing integrated agent workspace with hosted application tools, single sign-on, and more.
CRM Featured News,
Posted 16 Nov 2007
As the shopping season approaches, retailers can expect disgruntled customers.
CRM Featured News,
Posted 15 Nov 2007
In the weeks since its delayed IPO, the on-demand voice-messaging vendor has struggled to shed the stigma of patent-infringement allegations.
CRM Featured News,
Posted 14 Nov 2007
With Maximizer CRM 10, the vendor hopes to provide SMBs with the tools to compete.
CRM Featured News,
Posted 14 Nov 2007
At Oracle OpenWorld 2007, executives emphasize the benefits of having made 41 acquisitions in 45 months: "We've become the IPO market for the enterprise software industry."
CRM Featured News,
Posted 13 Nov 2007
Recent market research from Gartner shows overall consolidation but with divisions appearing between specialists and megavendors.
CRM Featured News,
Posted 13 Nov 2007
Xactly's compensation management software will give Siebel CRM On Demand users a quick look at future commissions.
CRM Featured News,
Posted 13 Nov 2007
The $5 billion deal marks ongoing consolidation in the Tier One business intelligence market; a "significant change" in IBM's direction, one analyst notes.
CRM Featured News,
Posted 12 Nov 2007
The research firm's assessment of companies handling access to Web-based applications reveals a rising Sun among the top group.
CRM Featured News,
Posted 12 Nov 2007
The market for incentive compensation management continues to expand, as more companies recognize its ability to drive growth.
CRM Featured News,
Posted 09 Nov 2007
The benefits-administration company looks to increase sales performance through Centive's incentive compensation management.
CRM Featured News,
Posted 09 Nov 2007
Two recent studies confirm the fact that CRM applications are used by nearly two-thirds of contact centers -- and will become even more influential in the future.
CRM Featured News,
Posted 08 Nov 2007
The union of two data providers represents "a monumental acquisition," says one analyst -- though more deals are likely.
CRM Featured News,
Posted 08 Nov 2007
ANA Multicultural Marketing Conference '07: One presenter proposes the notion that diversity can enhance work productivity -- and drive innovation.
CRM Featured News,
Posted 07 Nov 2007
Producing pearls, however, is often another matter entirely. Just ask the A-list presenters at the 2007 ANA Multicultural Marketing Conference.
CRM Featured News,
Posted 06 Nov 2007
The global CRM market will double within six years, according to a new Datamonitor report.
CRM Featured News,
Posted 06 Nov 2007
On the scene: Putting recent executive shakeups in the rearview mirror, the venerable vendor dialogues about dialogue.
CRM Featured News,
Posted 05 Nov 2007
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