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As SMBs enjoy an expanding IP communications and managed services market, no dominant players have yet emerged.
The marketing technology vendor releases the latest version of its EMM solution, targeting the gaps across customer touch points.
When it comes to satisfying customers--that is, citizens--e-government Web sites fare better than the overall federal government does, but they still trail the private sector.
A new study reveals how marketing agencies are tackling emerging technologies. While mobile devices top the list, YouTube isn't far behind.
The business apps juggernaut has announced new and enhanced mobile applications intended to help companies extend SAP business processes to information workers through mobile devices.
Singapore and Canada get top marks for their customer service, says a new Accenture report that ranks 22 governments' customer service programs.
Bazaarvoice and MarketLive partner to offer an integrated e-commerce system complete with analytics and user ratings.
Two reports detail the growth of the database and worldwide software storage markets, driven by strong growth in the SMB segment and enterprises looking to host heterogeneous IT environments.
The vendor's new Process Pod for partner ICCM's eService Desk lets users integrate BPM into all aspects of their business, not just the contact center.
The feedback management vendor releases an on-demand version of its mobile surveying solution, as it continues to penetrate the enterprise segment.
Hispanic online buyers will spend more on retail spending than any other minority group until at least 2011; incorporating customer product reviews is one way to cozy up to that market.
In a bizarre twist, a research firm is recommending CIOs in India look to Hong Kong and Singapore to avoid fighting for IT talent within their own country.
OutStart's knowledge sharing software aggregates CRM, Web, and expert information that salespeople can call on round the clock.
Retail catalog call centers are doing a better job of satisfying their callers than call centers for banks, cell phone services, cable and satellite television companies, insurance firms, and PC companies.
The Web experience management specialist delivers upgrades for two of its applications, letting them span an organization's needs.
Vettro 360 software makes Siebel CRM On Demand available on mobile devices at speeds Oracle can't match, says an industry analyst.
A new study IDs the top performers in supply chain management and explains the importance of allowing the consumer to drive manufacturing and distribution strategies.
Oncontact Software launches a Vista-compatible CRM application suite targeted to the midmarket, using the new operating system to enable compelling workspaces.
The technology vendor's new portable scanning terminal could affect how shoppers shop, and how stores generate loyalty.
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