A good Web site leads to customer acquisition and retention. Discover, American Express, and Chase have the best sites for experience, according to a new report.
Daily News,
Posted 28 Feb 2006
Fully realized marketing plans help managers define the customer segments most important to their financial and strategic goals, according to a new study.
Daily News,
Posted 27 Feb 2006
The midmarket CRM player, recently acquired by Francisco Partners, unveils IP voice functionality that could extend its relationship with GoldMine shops.
Daily News,
Posted 27 Feb 2006
Siebel continues to rely on its CRM applications and SAP on its ERP offerings to land customers, but both companies will have to continue to improve their wares to keep customers.
Daily News,
Posted 24 Feb 2006
Microsoft, Oracle, Sage, and Salesforce are listed as some of the top solution vendors in the segment.
Daily News,
Posted 23 Feb 2006
Seamless operation and single databases lead the list of requirements for SMB success; on-demand products are the most popular in the segment.
Daily News,
Posted 23 Feb 2006
Not all sectors of online business are seeing substantial uptake in adoption and satisfaction, but the channel continues to gain traction for its accessibility and ease of use.
Daily News,
Posted 22 Feb 2006
The company opens a new localization center in Ireland to streamline European operations; an industry analyst says the move also addresses differences in culture and marketing.
Daily News,
Posted 22 Feb 2006
U. K. consumers are still mostly swayed by price, despite businesses' attempts to win customers' loyalty in other ways.
Daily News,
Posted 21 Feb 2006
Japanese cell phone users are using new technology that allows consumers to gather company information by pointing the phone at a building.
Daily News,
Posted 20 Feb 2006
IBM releases portfolios to help companies shift to new management approaches, because leveraging info as an asset helps build ROI.
Daily News,
Posted 17 Feb 2006
New partnerships and predictions point to a period of rapid growth in wireless applications for sales, service, and marketing.
Daily News,
Posted 16 Feb 2006
The move helps legitimize the open-source model, but underscores the enterprise giant's need to build out its business.
Daily News,
Posted 16 Feb 2006
A new application from Xactly provides currency conversion and the ability to calculate pay rates based on relationships with a company.
Daily News,
Posted 15 Feb 2006
The market is expected to become more integrated and to reflect more specific differentiating business objectives.
Daily News,
Posted 15 Feb 2006
Companies need to focus less on transactions and products and more on measuring and building long-term relationships.
Daily News,
Posted 14 Feb 2006
The companies announce a technical partnership, which one industry analyst says will help deliver open source to SMBs.
Daily News,
Posted 14 Feb 2006
The company's s 25th Anniversary Edition helps bring down the walls between sales and marketing. Two new modules, lead management and campaign management, head up the company's venture into marketing automation.
Daily News,
Posted 13 Feb 2006
Providing online support can boost customer satisfaction while cutting costs, but companies must offer the right services to maximize deployments.
Daily News,
Posted 13 Feb 2006
|