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New research points to explosive growth in CRM adoption across every segment -- especially on-demand CRM.
Contact centers can't be stodgy. They need to keep up with the kinds of technologies -- email and IM -- their younger customers rely on.
New research shows Australia leading the adoption of CRM software in the rapidly expanding Asia-Pacific market.
A new study highlights the importance for financial services firms to round out their SMB offerings, fresh off the heels of a related announcement by Wells Fargo.
SPSS Directions '07: Panelists advocating statistical solutions at the company's North American conference seem to be mavericks of the business industry.
The keynote presenter at SPSS's Directions 2007 North American Conference speaks about gaining a competitive edge by doing the math.
The pool of Web analytics providers continues to shrink.
The Bozeman bunch signs partnerships with Demandware and Cast Iron Systems to expand its e-commerce and integration capabilities.
Big-name companies populate the Leaders Quadrant as vendors and customers alike look to leverage data warehouses as mission-critical applications.
The CRM vendor teams with the business coach to deliver Web-based professional advice through the CRM interface.
A new award recognizing innovative e-commerce solutions hopes to motivate "fresh and unusual" ideas.
The software giant lowers the price for Dynamics CRM 4.0 and unveils new functionality and partner news at its Convergence 2007 Copenhagen conference.
The on-demand provider fills its pre-IPO days with the announcement of SuiteBundler, a feature-and-function packaging system for resellers to maximize delivery of services.
Nuance Conversations '07: Speech technology will be the key driver of Web innovation, according to a presenter -- primarily through natural language and its use in mobile search.
Nuance Conversations '07: The convergence of various networks and technologies will ultimately determine the future of business enterprise.
Research firm delves into a new area of enterprise software: passive desktop agents.
The initial public offering for on-demand voice messaging provider SoundBite Communications continues to be delayed due to accusations of patent infringement.
The company's head of Fusion Applications is expected to leave, raising questions and concerns about the vendor's ability to deliver Fusion as scheduled.
New research shows that business process outsourcing (BPO) growth has been stagnant among midsize businesses in recent years.
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