G-Force '06: Genesys highlights its Genesys-VoiceGenie integration road map at its annual user conference.
Daily News,
Posted 24 May 2006
The company adds new ERP functionality to its popular on-demand suite, making it difficult for SAP to catch up in the race for the midmarket.
Daily News,
Posted 24 May 2006
The customer experience management force gains SFA expertise, a workflow engine, and customers; an integrated solution should be ready by summer's end.
Daily News,
Posted 23 May 2006
Now that the vertical has finished reacting to the Internet, companies are making long-term investments in online consumers.
Daily News,
Posted 23 May 2006
A report on ERP and accounting software places the QuickBooks publisher at the head of the SMB segment; Microsoft and Oracle have pull with the midmarket.
Daily News,
Posted 22 May 2006
Customer input is becoming part of the development cycle, according to industry bigs at the Retail Systems 2006 conference.
Daily News,
Posted 22 May 2006
SAPPHIRE '06: The company highlights its hybrid on-demand/on-premise CRM offering, while persistently promoting its enterprise services architecture strategy.
Daily News,
Posted 19 May 2006
Teradata tells the Conference Board how significance, relevance, and timing help maximize customer relationships.
Daily News,
Posted 18 May 2006
The software provider adds A/B testing and comparison to campaign management in its latest on-demand release.
Daily News,
Posted 18 May 2006
SAPPHIRE '06: Amid "the industrialization of software," the German juggernaut continues its service-based strategy.
Daily News,
Posted 17 May 2006
IBM launches its new business intelligence search application, which one industry analyst says represents the market in general.
Daily News,
Posted 17 May 2006
Infor buys the enterprise software provider to create the market's third-largest software maker, competing directly with Oracle and SAP.
Daily News,
Posted 16 May 2006
One in five households make "panic" payments, according to a new study; mailed checks are still the single most common bill settlement method.
Daily News,
Posted 16 May 2006
Vendors are not very responsive to prospect emails and don't optimize their Web sites, despite what they advise their clients.
Daily News,
Posted 15 May 2006
Contact Networks releases version 5 of its business social networking software, which focuses on bettering communication within professional services firms.
Daily News,
Posted 15 May 2006
Crafting a well-defined customer data management initiative is essential to supplying a holistic view of the customer.
Daily News,
Posted 12 May 2006
Magic Quadrant '06: This year's European CRM service provider quadrant reveals Accenture and IBM BCS as the strongest implementation partners.
Daily News,
Posted 11 May 2006
The company shipped its real-time performance management tool, which, according to the company, will help monitor and improve the productivity of individuals and departments.
Daily News,
Posted 11 May 2006
The BI giant, with an eye to extending its on-demand presence, has made available five offerings through that delivery model.
Daily News,
Posted 10 May 2006
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