Hidden fees like government costs and severance pay are limiting the cost benefits of IT outsourcing, though the business practice isn't losing its popularity.
Daily News,
Posted 14 Apr 2006
U.S. businesses are beginning to look to Mexico and other Central American areas for customer service agents as the domestic Hispanic population rises.
Daily News,
Posted 13 Apr 2006
Pivotal's owner is buying a Microsoft CRM partner, strengthening the bond between them for the time being.
Daily News,
Posted 13 Apr 2006
Most email marketers have tremendous difficulty reaching consumer inboxes, but even more don't make deliverability a priority.
Daily News,
Posted 12 Apr 2006
Purchasing the billing and revenue management solutions provider should strengthen Oracle's go to market offerings for the communications and media industry, and bolster its apps focus.
Daily News,
Posted 12 Apr 2006
The on-demand vendor has acquired Sendia to bring mobility to its AppExchange applications.
Daily News,
Posted 11 Apr 2006
Companies are working on standardization; budgets will increase as organizations look for ways to extend BI and analytics throughout the enterprise.
Daily News,
Posted 10 Apr 2006
A report calculating airline performance finds customer service down, indicating a slip to pre 9/11 service standards.
Daily News,
Posted 10 Apr 2006
Although consumers polled indicate that site usability is up, customer information sharing leads to below average score.
Daily News,
Posted 10 Apr 2006
The use of this emerging technology is expected to soar over the coming years; the ability to report in real-time will begin to appear in second and third generation versions.
Daily News,
Posted 07 Apr 2006
The acquisition of a quality management provider signals that the game is on against other workforce optimization companies.
Daily News,
Posted 06 Apr 2006
The new version marries AJAX to business process customization, adds new verticals, and heats up the suite wars.
Daily News,
Posted 06 Apr 2006
The acquisition will create more vertically focused digital marketing solutions; the product upgrade will enable marketers to analyze the activity of a new set of visitor demographics.
Daily News,
Posted 05 Apr 2006
The deal is one of the latest markers of contact center consolidation; details of the cash transaction were not disclosed.
Daily News,
Posted 05 Apr 2006
IBM continues its SOA efforts with a cluster of products and services designed to help bolster SOA-based deployments.
Daily News,
Posted 04 Apr 2006
Companies expect to up the use of short message service--or text messaging--as a low-cost way to immediately touch customers on the move.
Daily News,
Posted 04 Apr 2006
Wireless carriers' family calling plans are increasingly popular with customers; pricing is an important factor.
Daily News,
Posted 03 Apr 2006
Forrester peeks into the future of enterprise applications, and discovers that it's up to the customers.
Daily News,
Posted 03 Apr 2006
It could begin to suffer from high saturation levels and revenues could drop while providers improve their service offerings.
Daily News,
Posted 31 Mar 2006
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