The technology will help Coveo expand its solutions for greater insight from big data and better customer engagements.
Daily News,
Posted 11 Dec 2012
Companies that employ customer experience metrics deliver better customer service, but few score high.
Daily News,
Posted 11 Dec 2012
The company developed its solution with Intuition Intelligence.
Daily News,
Posted 11 Dec 2012
Accenture Enterprise Customer System provides a comprehensive view of customer relationships and interactions.
Daily News,
Posted 11 Dec 2012
Move will foster deeper social selling and engagement opportunities.
Daily News,
Posted 11 Dec 2012
Engage+ analyzes users' Facebook profile data for personalized interactions.
Daily News,
Posted 10 Dec 2012
The program offers an extensive assessment of companies' individual Net Promoter programs and how they compare to competitors.
Daily News,
Posted 07 Dec 2012
Adoption of interactive voice response and agent performance optimization systems is increasing.
Daily News,
Posted 07 Dec 2012
Customers can electronically sign right from opportunities and track document status.
Daily News,
Posted 06 Dec 2012
Investment matches the surge in the predictive solutions market.
Daily News,
Posted 06 Dec 2012
The latest version features a new interface and added video, mobile, unified communications, and social network integration.
Daily News,
Posted 06 Dec 2012
Sage SalesLogix v8.0 adds a role-based interface and mobile and cloud enhancements.
Daily News,
Posted 06 Dec 2012
Do-it-yourself dashboard creation and flexible administrative tools enhance the voice of the customer solution.
Daily News,
Posted 06 Dec 2012
Partners get access to more social data, features, and other perks.
Daily News,
Posted 05 Dec 2012
Avaya Aura Virtualized Environment provides an accelerated path to unified communications.
Daily News,
Posted 05 Dec 2012
The proactive customer collaboration solution unifies auto chat, text chat, video chat, click-to-call, and cobrowse capabilities.
Daily News,
Posted 05 Dec 2012
The product blends social media management and virtual assistant technologies.
Daily News,
Posted 05 Dec 2012
Moxie's starter kit is designed to help healthcare insurance providers deliver superior customer care experiences in response to the Affordable Care Act.
Daily News,
Posted 05 Dec 2012
Move strengthens marketing resource management capabilities.
Daily News,
Posted 04 Dec 2012
|