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Employees gone, lawsuit still unresolved, but despite SAP and TomorrowNow's predicament, third party maintenance seems to be on the rise.
New research suggests that training your sales team in-house isn't the best way to get lasting results -- but choosing the right outside partner can be tricky, as well.
As the annual shopping season opens, retailers need to allocate resources more effectively.
Three CRM vendors have released applications for mobile devices in recent days. What's the payoff for the sales representative?
Systemic challenges are driving the industry toward self-service and automation.
Not every step toward a best-in-class BI deployment is going to be a smooth transition.
For banks, connecting with customers is the coin of the realm.
Callidus Software President and CEO Robert Youngjohns is heading to Microsoft, but will his stance against multitenant on-demand offerings follow him?
Though holding its place as the highest-scoring market, many in the manufacturing/nondurable goods industry will unlikely see scores as high in the next quarter.
Inbound and outbound features unite in an alternative to the dialer; one analyst sees hints of ambition beyond the current offering.
Customer Care Framework 2008 updates the company's existing integrated agent workspace with hosted application tools, single sign-on, and more.
As the shopping season approaches, retailers can expect disgruntled customers.
In the weeks since its delayed IPO, the on-demand voice-messaging vendor has struggled to shed the stigma of patent-infringement allegations.
With Maximizer CRM 10, the vendor hopes to provide SMBs with the tools to compete.
At Oracle OpenWorld 2007, executives emphasize the benefits of having made 41 acquisitions in 45 months: "We've become the IPO market for the enterprise software industry."
Recent market research from Gartner shows overall consolidation but with divisions appearing between specialists and megavendors.
Xactly's compensation management software will give Siebel CRM On Demand users a quick look at future commissions.
The $5 billion deal marks ongoing consolidation in the Tier One business intelligence market; a "significant change" in IBM's direction, one analyst notes.
The research firm's assessment of companies handling access to Web-based applications reveals a rising Sun among the top group.
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