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Online retail satisfaction goes down, but economy and price aren't the only ones to blame.
Ventana Research delivers a pair of reports on the analytics field, both old school and new.
RealPeopleRatings.com's survey reveals which businesses provide the best customer service, and where they stand with consumers.
AMC Technology resumes its telephony, contact center, and CRM integration webinar series; targeted programs will help attendees focus on specifics.
Email continues to play a strong role in marketing campaigns, but improvements are still in high demand.
When it comes to deploying BI in marketing, best practices can light the path to "information nirvana."
In enterprise software, look for more consolidation, says a top consultancy; in CRM, more customer-touching interaction.
Strong companies get more out of business intelligence than weaker ones do.
The latest version of Aspect Unified IP 6.5.1 expands language capabilities, and adds unified command and real-time reporting.
The on-demand CRM vendor posts a big IPO, suggesting the tech market is still buoyant.
The Compel Winter 2008 release from Centive features an interactive dashboard allowing sales pros to view their stats in one place.
Sugar CRM boosts customization and on-demand capabilities with its latest version, after a platform overhaul.
The much-anticipated Microsoft Dynamics CRM 4 makes it to market in time for the close of Q4 2007, to the sounds of analyst praise.
With a new acquisition and fresh features, Cognos aims to improve its performance management platform.
Marketers can help change the way products are developed, designed, distributed, and -- on a grander level -- ensure that a given company is customer-centric.
"Getting staff to use the software" remains the biggest challenge for the small and midsize CRM user.
The world is flat -- and so is the battlefield for control over geographic, navigational, and site-specific information that CRM applications need to grapple with.
New research identifies archiving and data protection as hot drivers of storage initiatives; EMC continues to lead in market share.
Introducing a sales automation system for the people who must actually make a product work for the customer: the sales engineer.
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