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Riding the Web 2.0 wave, the Sage Software unit provides a place for users and experts to interact.
The retailing giant saddles up its customer relationships and asks an advertising agency to take the reins.
One study finds many technology companies link employees' salaries with customer satisfaction.
Study shows that it's not just seeing, but experiencing, that will get customers believing.
The $157 million deal unites a key online retailer and a marketing specialist, putting e-commerce and email marketing under one roof.
The software conglomerate's Infor CRM Epiphany Outbound Marketing 7.1 offers industry-specific features for retailers.
Growth may not equal success: One study finds more than one-third of businesses using WFM in the contact center are not satisfied with the WFM process or with the available software.
Big Blue snaps up AptSoft, a provider of software designed to help companies make real-time decisions.
A new survey by the Aberdeen Group reveals the benefits of -- and secret to -- bringing together the feuding departments.
A new survey reveals more resources -- time, money, and employees -- being dedicated to managing prices in B2B industries.
The e-commerce solutions provider strives to further its commitment to personalization with a new acquisition.
The vendor's new contact center search solution allows agents to enter questions in plain English, and get answers the same way.
The telecommunications powerhouse promises the new release will help businesses improve the overall customer experience -- and cut costs.
The deal spotlights the ever-increasing importance of social networking, particularly in the B2B space.
A new Forrester Wave reveals vendors boasting growing functionality, but a comprehensive, easy-to-use solution remains elusive, even for leaders Unica and Aprimo.
The Force.com platform becomes the first software-as-a-service offering to allow pay-per-login pricing, but the company's CRM applications aren't included.
Three months after the initial $6.7 billion bid, the juggernaut of enterprise computing pays $8.5 billion for its rival in the middleware market.
With Amdocs CES 7.5, the company looks to usher in a new era in which consumers control the purchasing process.
As shareholders approve the acquisition by Big Blue, the business intelligence provider updates its flagship product, aiming to make information-sharing smoother and more accessible.
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