Aspect Software readies CSS 7.2; TuVox launches OnDemand 6.0; OpenMethods adds tools to the open source voice toolkit; and more.
Daily News,
Posted 11 Aug 2006
It's decreasing, but this says some good things about the industry, according to a new report; standards and savvy customers will provide a future.
Daily News,
Posted 10 Aug 2006
Centric CRM and SpikeSource announce a partnership to make open source software more accessible to smaller enterprises.
Daily News,
Posted 10 Aug 2006
A new survey indicates that despite the steady growth of CRM, customer service is still a weak point that drives consumers to competitors; retail leads the poor-service pack.
Daily News,
Posted 09 Aug 2006
Speech Server 2007 will be part of the broader Office Communications Server 2007; Windows Vista will have speech recognition in eight languages, a Windows first.
Daily News,
Posted 09 Aug 2006
The company expands its Microsoft integration and mobile solutions with the release of Maximizer Enterprise 9.5, in a move to ease the woes of the SMB sales force.
Daily News,
Posted 08 Aug 2006
Customer frustrations with automated phone systems abound, but easy-to-use systems that provide customers with the option to speak with live reps can help build loyalty and enhance the brand.
Daily News,
Posted 08 Aug 2006
Security is becoming a higher selling point for customers according to a CMO Council report; incorporating a message of safety into your brand can boost sales.
Daily News,
Posted 07 Aug 2006
The new SpeechTools application puts complex analytical tackle in the hands of nonspecialist users, speeding deployment and reducing cost.
Daily News,
Posted 07 Aug 2006
The market is experiencing growth for the first time in years as vendors introduce new delivery models and applications to drive strategic value.
Daily News,
Posted 04 Aug 2006
An In-Stat report suggests a market is brewing for hosted IP multimedia subsystems, if carriers and customers can see the opportunity.
Daily News,
Posted 03 Aug 2006
Sento makes available CXP, a product that is designed to "execute" the data gathered from Web analytics software.
Daily News,
Posted 03 Aug 2006
Etalk's newest installment of Qfiniti Expert, a tool designed to automatically deliver targeted online programs to agents, tackles a big issue facing e-learning today.
Daily News,
Posted 02 Aug 2006
SAP continues its dominance of European sales as Salesforce.com and Microsoft see the most growth.
Daily News,
Posted 02 Aug 2006
Oracle follows the Salesforce.com lead, announcing the integration of Before the Call's sales intelligence functionality into its Siebel CRM On Demand platform.
Daily News,
Posted 01 Aug 2006
The direct marketing company acquires a data quality specialist, but one analyst says it will take time to integrate it into Trillium Software.
Daily News,
Posted 01 Aug 2006
By making its huge contact database available at no charge, the social networking provider hopes to fill a void in personal access while making fresh info the users' responsibility.
Daily News,
Posted 31 Jul 2006
The pending release of AOLVideo.com, a comprehensive video library, raises questions of competition and advertising value in the video sharing space.
Daily News,
Posted 31 Jul 2006
Retailers won't have to worry about high gas prices keeping potential customers away, but should focus on letting customer data and demand inform their autumn sales.
Daily News,
Posted 28 Jul 2006
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