|
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
CRM Featured Articles,
Posted 04 Jan 2010
Site satisfaction calls for improvement as customers increasingly look online for information about their health.
CRM Featured Articles,
Posted 21 Dec 2009
Economist Intelligence survey indicates that agile decision making is vital to operational efficiency and success -- yet most firms' ability to make good decisions needs improvement.
CRM Featured Articles,
Posted 21 Dec 2009
Hypatia Research evaluates the state of EHRs among healthcare facilities and outlines roadblocks to adoption.
CRM Featured Articles,
Posted 18 Dec 2009
The social collaboration platform provider puts out a new release geared toward community managers.
CRM Featured Articles,
Posted 14 Dec 2009
Pundits say adding the capability will enable quicker, higher quality support for end users.
CRM Featured Articles,
Posted 10 Dec 2009
Magic Quadrant for Social Software in the Workplace '09: Gartner narrows its scope and crowns leaders for the first time, but notes that the market is still immature and there are "no safe bets yet."
CRM Featured Articles,
Posted 10 Dec 2009
The online social CRM product allows salespeople to create deals, link up with social networks, and organize customers with unique SuperTag functionality.
CRM Featured Articles,
Posted 10 Dec 2009
The latest offering will help the company continue to grow marketshare, pundits say.
CRM Featured Articles,
Posted 07 Dec 2009
Forrester Wave on ECM '09: Steady growth and a spate of consolidation mark the latest report by Forrester Research.
CRM Featured Articles,
Posted 04 Dec 2009
A new multinational survey attributes $338.5 billion in lost business to flawed customer service efforts.
CRM Featured Articles,
Posted 04 Dec 2009
A new solution by eTrigue gives sales a taste of marketing automation.
CRM Featured Articles,
Posted 04 Dec 2009
From hodgepodge to homogeneity, Intuit provides a new home for customer information.
CRM Featured Articles,
Posted 03 Dec 2009
Analysts say the partnership between Nexidia and Merced Systems will make agent incentives more objective.
CRM Featured Articles,
Posted 03 Dec 2009
Attensity's latest release incorporates insight from social networks to enhance a company's own knowledge base for better customer service.
CRM Featured Articles,
Posted 03 Dec 2009
Pundits say the company's latest release tightens competition in the QM space.
CRM Featured Articles,
Posted 01 Dec 2009
Web 2.0 Expo '09: Panel of 2.0 entrepreneurs hash out the most common routes to failure, paths to recovery, and acceptance of "I Can Has Failure."
CRM Featured Articles,
Posted 28 Nov 2009
Web 2.0 Expo '09: Keynote speaker Chris Brogan converses with attendees on the art listening and what really to do on Twitter, aka the Serendipity Engine.
CRM Featured Articles,
Posted 28 Nov 2009
destinationCRM Exclusive: The outsourcing giant targets companies looking to further relationships with high-value customers with its latest offering.
CRM Featured Articles,
Posted 27 Nov 2009
|