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ICentera, a provider of sales enablement solutions, releases a specialized product designed for channel partners.
CRM Featured Articles,
Posted 31 Aug 2010
With its latest launch, the social solution provider brings forward new reporting dashboards, mobile applications, and social network interoperability.
CRM Featured Articles,
Posted 31 Aug 2010
ForeSee Results determines a consistent link between online transparency and citizens' trust of federal Web sites.
CRM Featured Articles,
Posted 31 Aug 2010
The Temkin Group outlines eight customer "megatrends," predicting how companies should engage with customers over the next three to five years to sustain the strongest relationships.
CRM Featured Articles,
Posted 31 Aug 2010
Magic Quadrant for CRM Multichannel Campaign Management '10: Microsoft and Portrait Software are in, Infor CRM Epiphany and Market2Lead are out.
CRM Featured Articles,
Posted 31 Aug 2010
An Accenture in-depth survey reveals that while customer service investments in the two industries may be up, consumers remain less than thrilled with their experiences.
CRM Featured Articles,
Posted 31 Aug 2010
In a monumental, though predictable move, IBM purchases marketing automation technology.
CRM Featured Articles,
Posted 19 Aug 2010
Magic Quadrant for Externally Facing Social Software '10: The research firm's third social report says the EFSS market is "young but developing quickly." "Expect social CRM to split into several [markets] as the technologies mature," says one report author.
CRM Featured Articles,
Posted 19 Aug 2010
Magic Quadrant for Data Quality Tools '10: IBM, Informatica, Trillium and SAP BusinessObjects follow the leader in the research firm's annual evaluation of the market.
CRM Featured Articles,
Posted 19 Aug 2010
Maximizer Software offers one new and one enhanced CRM product for teams of fewer than 50 users.
CRM Featured Articles,
Posted 19 Aug 2010
The open-source upstart announces cloud-based services and three new editions of its flagship product.
CRM Featured Articles,
Posted 19 Aug 2010
A new report urges companies to balance business impact with the cost of technology.
CRM Featured Articles,
Posted 19 Aug 2010
The analytics specialist launches ClickFox Pulse, an analytics dashboard to capture the "pulse" of customers' experiences.
CRM Featured Articles,
Posted 19 Aug 2010
Bazaarvoice releases a product geared toward helping businesses drive customers from social networks to brand Web sites.
CRM Featured Articles,
Posted 19 Aug 2010
The socially evolved ECM player expands its social media and productivity services, adding a no-cost microblogging tool to its offerings.
CRM Featured Articles,
Posted 19 Aug 2010
In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.
CRM Featured Articles,
Posted 18 Aug 2010
CRM Evolution '10: Your one-stop shop for all the links, coverage, and blogposts of this year's conference by the staff of CRM magazine and from around the Web.
CRM Featured Articles,
Posted 10 Aug 2010
CRM Evolution '10 — Day 3: Four executives, from four vendors of social media platforms, provide (at least) four answers.
CRM Featured Articles,
Posted 10 Aug 2010
CRM Evolution '10 — Day 3: Companies are eager to make their presence known on the social Web, but they must remember to look before they leap.
CRM Featured Articles,
Posted 07 Aug 2010
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