About two-thirds of skills gaps are in customer handling, and training initiatives haven't changed patterns in the workforce.
Daily News,
Posted 25 Jul 2006
Eloqua's Summer 2006 Conversion Suite offers customers the ability to create customized programs and moves the company toward true platform status.
Daily News,
Posted 25 Jul 2006
A Patricia Seybold Group report argues that companies and customers need to be "codevelopers" to develop successful online community platforms.
Daily News,
Posted 24 Jul 2006
Most manufacturers aren't using the technology available to them to improve customer satisfaction while improving operational efficiency.
Daily News,
Posted 24 Jul 2006
The business software vendor teams up with its user group to develop meaningful metrics for call centers; other benchmarking tests are on the way.
Daily News,
Posted 21 Jul 2006
Nabbing Cramer Systems Group, an operations support systems vendor, will make Amdocs an end-to-end solution for CRM and automated service fulfillment.
Daily News,
Posted 20 Jul 2006
Magic Quadrant for SFA '06: Salesforce.com is the challenger and SAP the visionary, while Onyx and SSA Global take time off to cope with changes.
Daily News,
Posted 20 Jul 2006
But many are only in the early stages of implementing BI systems; periodic data review still overshadows ad-hoc reporting.
Daily News,
Posted 19 Jul 2006
The partnership includes joint R&D, sales and marketing, and systems integration efforts, but the joint rollout won't hit the market until 2007.
Daily News,
Posted 19 Jul 2006
A recent study by the Winterberry Group predicts a massive upheaval in the advertising agency space, prompting agencies to consolidate and knock down silos.
Daily News,
Posted 18 Jul 2006
The company refreshes its flagship product with per-caller personalization, an application execution environment, Web services support, and multimodal support.
Daily News,
Posted 18 Jul 2006
The CRM leader releases its 20th generation--Summer '06; a connector for SAP R/3 marks another move toward enterprise customers.
Daily News,
Posted 17 Jul 2006
The takeover provides a new channel to the contact center vendor, as well as a more compelling play for the growing SMB call center market.
Daily News,
Posted 17 Jul 2006
Two-thirds of businesses will increase their investment, but they must tackle security and network management to fully leverage this emerging wireless network technology.
Daily News,
Posted 14 Jul 2006
More companies are hosting key segments of their IT systems to ensure better disaster recovery and less system downtime.
Daily News,
Posted 13 Jul 2006
Industry leaders in online services, computers, and consumer software got that way by having loyal users, according to a trio of reports by Satmetrix.
Daily News,
Posted 13 Jul 2006
New business growth will mean increased headcounts for IT departments, but it's equally important to retain employees through strong rewards programs.
Daily News,
Posted 12 Jul 2006
The bulk of the enhancements focuses on personalized responses, speedier resolution, and strengthened revenue generation capabilities.
Daily News,
Posted 12 Jul 2006
Sales methodology and training specialist Select Selling has grabbed the former Siebel division to form a new sales effectiveness company.
Daily News,
Posted 11 Jul 2006
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