The software vendor's ERP unit unveils both a product upgrade and a technology alliance aimed at bolstering its presence among SMB manufacturers.
CRM Featured News,
Posted 25 Sep 2007
Spoiled by customer-centric Web sites in the private sector, visitors of e-government sites are expecting more, according to latest from ForeSee and ACSI.
CRM Featured News,
Posted 25 Sep 2007
British research firm The Grass Roots Group breaks into the U.S. market with a report ranking 10 American cities on customer service; Phoenix is tops, while the New York region comes in at the bottom of a closely packed list.
CRM Featured News,
Posted 24 Sep 2007
A review of product announcements from the Gartner conferences in Hollywood, Fla., last week.
CRM Featured News,
Posted 24 Sep 2007
At the Gartner MDM Summit, one analyst explains how CDI differs by industry and type of customer, and how the CDI market continues to evolve.
CRM Featured News,
Posted 21 Sep 2007
A series of keynote speakers at the Gartner MDM Summit outline why the time is right for master data management; Gartner reveals its 7 Building Blocks of MDM.
CRM Featured News,
Posted 20 Sep 2007
At Shop.org's Annual Summit, one speaker rebuts the conventional wisdom that e-commerce has peaked, and reveals the "truths" about online marketing and how to fix them.
CRM Featured News,
Posted 20 Sep 2007
Dreamforce '07: A summary of what's on display from Salesforce.com partners at the company's annual convention.
CRM Featured News,
Posted 19 Sep 2007
The German giant's "A1S" product -- officially known as SAP Business ByDesign -- targets companies with between 100 and 500 employees.
CRM Featured News,
Posted 19 Sep 2007
A Gartner CRM Summit presentation describes why, when it comes to CRM, if your ideas don't stick, your project's doomed to get stuck.
CRM Featured News,
Posted 19 Sep 2007
Dreamforce '07: AppExchange says hello to its younger, bigger sister: Force.com, touted as "platform-as-a-service"; the family also welcomes a cousin: Visualforce, hailed as "user-interface-as-a-service."
CRM Featured News,
Posted 18 Sep 2007
At the Gartner CRM Summit, a distinguished industry analyst outlines (yet again) how companies have learned about -- but continue to struggle with -- the requirements of CRM.
CRM Featured News,
Posted 18 Sep 2007
Alcatel-Lucent, Microsoft, and Nortel retain their positions as leaders, but Cisco Systems and Siemens fall out of the top quadrant; Interactive Intelligence moves up a notch.
CRM Featured News,
Posted 17 Sep 2007
Corporate performance management union will accelerate Exact's expansion into the higher end of the midmarket.
CRM Featured News,
Posted 17 Sep 2007
Interactive Intelligence moves back into the top quadrant, joining Aspect, Avaya, Cisco, Genesys, and Nortel.
CRM Featured News,
Posted 13 Sep 2007
The on-demand provider releases upgrades to two vertical editions, as software-as-a-service vendors take "a more focused approach," according to one industry analyst.
CRM Featured News,
Posted 13 Sep 2007
Yet another market-share report tags the two vendors as the market's only leaders--but this one gives Oracle the edge in product quality. Overall, the CRM arena remains competitive.
CRM Featured News,
Posted 12 Sep 2007
Software conglomerate tells analysts to expect no further acquisitions--for now.
CRM Featured News,
Posted 11 Sep 2007
Integration of Web analytics and CRM targets improvement of B2B marketing and sales.
CRM Featured News,
Posted 11 Sep 2007
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