A new study maintains that while many companies claim they're crafting quality customer service, most still fail to deliver.
CRM Featured News,
Posted 21 May 2008
The relative newcomer -- a provider of "business-innovation platforms" -- looks to add Talisma's customer-interaction software to its rapidly expanding platform.
CRM Featured News,
Posted 21 May 2008
Industry veterans launch an on-demand billing provider, offering a new way to handle time-based invoicing for goods and services.
CRM Featured News,
Posted 20 May 2008
The new offering combines different historical and real-time information in a bid to improve measurement of contact center performance.
CRM Featured News,
Posted 20 May 2008
Sage Insights '08: A roundup of announcements from last week's partner conference.
CRM Featured News,
Posted 19 May 2008
As master data management moves out of the early-adoption phase, Forrester Research forecasts trends for the year, reasons for failure, and recommendations for future success.
CRM Featured News,
Posted 19 May 2008
TDWI Spring '08: Real-time (or near-real-time) business intelligence continues to improve.
CRM Featured News,
Posted 16 May 2008
Voice Biometrics Conference '08: A new study suggests that consumers are embracing voice verification to protect important personal data.
CRM Featured News,
Posted 16 May 2008
Looking to guide companies through a gloomy economy, the on-demand communications provider's newest offerings are prepackaged -- and predictive.
CRM Featured News,
Posted 15 May 2008
TDWI Spring '08: Line-of-business users want access, but self-service is only a short-term solution.
CRM Featured News,
Posted 15 May 2008
The hefty merger hopes to rival IBM, but provides little advancement in terms of CRM.
CRM Featured News,
Posted 14 May 2008
The unified IP business communications solutions vendor seeks to gain a firm hold with mid-size and large contact centers and enterprises in what one analyst calls "a large, untapped market."
CRM Featured News,
Posted 14 May 2008
Sage Insights '08: The new CEO discusses her observations of the company, and outlines goals and aspirations for the coming year.
CRM Featured News,
Posted 13 May 2008
TDWI Spring '08: The most important element in BI -- the human factor -- is also the most-often overlooked.
CRM Featured News,
Posted 13 May 2008
Gartner and IDC reports show Enterprise 2.0 is growing among enterprises and a valuable resource for retailers.
CRM Featured News,
Posted 12 May 2008
Deloitte gives the government advice on how to appeal to the masses.
CRM Featured News,
Posted 09 May 2008
ISM Top 15 '08: The CRM consultancy anoints its annual crème de la crème of the industry, and divulges emerging and prevalent industry trends.
CRM Featured News,
Posted 09 May 2008
Ribbit, calling itself "Silicon Valley's first phone company," launches a CRM integration with Salesforce.com, paving the way to unite business applications with the spoken word.
CRM Featured News,
Posted 08 May 2008
The provider of customer experience applications for e-commerce companies adds new capabilities to its front and back ends.
CRM Featured News,
Posted 08 May 2008
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