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The mega-vendor makes a handful of CRM announcements and heads into two new verticals.
CRM Featured Articles,
Posted 14 Apr 2010
CIM Version 9 brings forth social media monitoring, community integration, and new support functions all wrapped up in the company's notion of the "social customer."
CRM Featured Articles,
Posted 08 Apr 2010
Version 11 continues along the path of "mobilizing the workforce" and introduces a new all-inclusive licensing option for SMBs.
CRM Featured Articles,
Posted 08 Apr 2010
Alterian's new product aims to simplify maintenance of Web-site content.
CRM Featured Articles,
Posted 08 Apr 2010
Responsys 2010 Spring Tour: The provider of on-demand marketing services unveils a new campaign designed explicitly for social networks.
CRM Featured Articles,
Posted 08 Apr 2010
In the first major move since its recent restructuring, the German giant makes a play for the Enterprise 2.0 space — and beyond.
CRM Featured Articles,
Posted 01 Apr 2010
Search Engine Strategies '10: Avinash Kaushik's four tips for making your metrics matter.
CRM Featured Articles,
Posted 30 Mar 2010
With the launch of its ReadiMetrix product family, the on-demand BI vendor hopes to deliver "insights-as-a-service."
CRM Featured Articles,
Posted 29 Mar 2010
Jay H. Baker Retailing Initiative/Wharton Interactive Media Initiative '10: The chief executive officer of Home Shopping Network details how to engage customers and improve service.
CRM Featured Articles,
Posted 23 Mar 2010
The latest launch from the enterprise feedback management vendor involves a flexible application toolkit, PowerPoint integrations, and more-intuitive designs.
CRM Featured Articles,
Posted 23 Mar 2010
Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
CRM Featured Articles,
Posted 18 Mar 2010
The social media monitoring vendor says the new product "brings the social phone to every desktop in the company."
CRM Featured Articles,
Posted 18 Mar 2010
With InQuira OnDemand, the vendor debuts online versions of its Web Self-Service and Contact Center Solutions.
CRM Featured Articles,
Posted 18 Mar 2010
With Jive Ideation, the social business software provider integrates idea management into its portfolio.
CRM Featured Articles,
Posted 18 Mar 2010
Magic Quadrant for Contact Center Infrastructure '10: As the market weathers a second year of overall decline, Avaya now holds approximately half the global market share by revenue.
CRM Featured Articles,
Posted 12 Mar 2010
The upstart provider of collaboration solutions releases Socialtext 4.0, the latest edition of its enterprise social software platform.
CRM Featured Articles,
Posted 12 Mar 2010
CEO Greg Gianforte introduces the vendor's new Cloud Service Agreement and calls out CRM competitors for not delivering on the true promises of software-as-a-service.
CRM Featured Articles,
Posted 05 Mar 2010
With its February '10 release, the customer experience vendor deepens its social functions, bridges communities, and expands monitoring features.
CRM Featured Articles,
Posted 05 Mar 2010
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
CRM Featured Articles,
Posted 01 Mar 2010
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