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The upstart provider of collaboration solutions releases Socialtext 4.0, the latest edition of its enterprise social software platform.
CRM Featured Articles,
Posted 12 Mar 2010
CEO Greg Gianforte introduces the vendor's new Cloud Service Agreement and calls out CRM competitors for not delivering on the true promises of software-as-a-service.
CRM Featured Articles,
Posted 05 Mar 2010
With its February '10 release, the customer experience vendor deepens its social functions, bridges communities, and expands monitoring features.
CRM Featured Articles,
Posted 05 Mar 2010
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
CRM Featured Articles,
Posted 01 Mar 2010
With its version of SAP BusinessObjects BI OnDemand, SAP targets the "casual user" with an integrated toolset that spans both on-demand and on-premise technologies.
CRM Featured Articles,
Posted 26 Feb 2010
With DataFlux Data Management Platform, the SAS subsidiary unites its data quality, data integration, and MDM product sets into one overarching platform.
CRM Featured Articles,
Posted 26 Feb 2010
The social business software vendor updates its platform and introduces a freemium model.
CRM Featured Articles,
Posted 26 Feb 2010
With its latest updates, the email marketing provider helps its small business customers take their CRM efforts to the next level.
CRM Featured Articles,
Posted 26 Feb 2010
A recent Gartner report takes a dim view of social media projects led by corporate-technology personnel.
CRM Featured Articles,
Posted 24 Feb 2010
CRM, or Customer Relationship Management, is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer satisfaction, loyalty, and advocacy. True CRM brings together information from all data sources within an organization (and where appropriate, from outside the organization) to give one, holistic view of each customer in real time. This allows customer facing employees in such areas as sales, customer support, and marketing to make quick yet informed decisions on everything from cross-selling and upselling opportunities to target marketing strategies to competitive positioning tactics.
CRM Featured Articles,
Posted 19 Feb 2010
Despite boasts that "the customer is king," a new report finds that consumer insight isn't getting a seat at the table.
CRM Featured Articles,
Posted 18 Feb 2010
Accenture's Social CRM report reveals the trio of obstacles to overcome when developing a social strategy.
CRM Featured Articles,
Posted 16 Feb 2010
Reports point to the emergence of a new social group and help marketers act upon the various segments of online participants.
CRM Featured Articles,
Posted 16 Feb 2010
With real-time alerts and notifications, the lead generation solution provider helps users be even more proactive when it comes to Web site activity.
CRM Featured Articles,
Posted 16 Feb 2010
Two research reports outline the drivers of growth for open-source business intelligence -- and what customers can expect as the market matures.
CRM Featured Articles,
Posted 16 Feb 2010
Net Promoter Conference '10: Three companies reveal the secrets to delivering high-quality customer experience.
CRM Featured Articles,
Posted 15 Feb 2010
Net Promoter Conference '10: Satmetrix CEO encourages companies to move beyond the "zone of tolerance" to redefine customer experiences.
CRM Featured Articles,
Posted 15 Feb 2010
Announcing the exit of Chief Executive Officer Léo Apotheker, SAP returns to a "Co-CEO" format, appointing Bill McDermott and Jim Hagemann Snabe to split leadership duties.
CRM Featured Articles,
Posted 08 Feb 2010
After weeks of rampant speculation -- and just six days after Informatica and Siperian dashed to the altar -- IBM and Initiate finally tie the knot, adding yet another variety of master data management to Big Blue's arsenal, and extending its reach into the healthcare and public sectors.
CRM Featured Articles,
Posted 03 Feb 2010
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