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A new study from DMG Consulting finds the market will rapidly expand, with 30 to 35 percent of all new contact center seats being hosted by 2011.
A new study from Gartner predicts that, by 2010, 90 percent of software-as-a-service providers will incorporate some component of open-source technologies into their infrastructures.
From entry-level to enterprise-level, Teradata's solution just got more affordable.
The 4.0 version of the recently renamed on-demand CRM suite from Microsoft reaches its domestic launch date.
While other vendors are still just announcing plans to deliver UC capabilities, Siemens Communications announces two UC-enabled contact center packages and a voice-portal solution for its SIP-based OpenScape UC Server.
Zoho moves up in functionality but continues to keep prices down.
When a company believes in its brand, customers will believe in it, too.
The small-business CRM service provider becomes Infusionsoft, dropping "CRM" from its product name along the way.
Contact center solutions provider KomBea claims its new offering is "turning the live agent call-handling game on its head."
In the battle for software supremacy, new research predicts the on-demand CRM market will grow more than six times faster than its on-premise counterpart through 2010.
Just a quarter of the way through the year, the company's 'SaaS' tank is full and ready to go.
With its new open-exchange model, the platform-as-a-service vendor lets a broad array of developers market, distribute, and sell their offerings.
Collaborate '08: The debut of Oracle Deal Management brings boutique technology into the CRM and ERP suite world.
Intacct's spring 2008 announcement reveals greater on demand capability and a market-specific on demand solution for financial management.
A rapidly developing nation, China has a rapidly changing youth population and marketers need to keep up.
An ever-growing number of countries and companies are competing for attention in the business process outsourcing field -- and the top vendors are finding ways to expand their revenue streams and delivery options.
Small and medium businesses increasingly turn to the Web for applications that fit.
A new study shows that even top Web companies slack when it comes to the phone -- But the delayed response time could be drastic sales matter.
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