Google's satisfaction score took a slight dip, but thanks to Yahoo!'s fall, largely attributable to its option-heavy homepage, Google widens its lead.
Daily News,
Posted 22 Aug 2006
A new study from Experian showcases the crucial differences between owners of incorporated and unincorporated small businesses that marketers need to know.
Daily News,
Posted 21 Aug 2006
CampusVue 8 delivers administration and CRM for colleges on the ground and on the Internet; one analyst is impressed by the many options.
Daily News,
Posted 21 Aug 2006
Firms have begun to respond to customer demand for quicker replies, strengthening brands and relationships in the process.
Daily News,
Posted 18 Aug 2006
Intelligent routing and click-to-connect are some highlights of WebEx's remote service addition to its Support Center product; "[The vendor] understands service," one analyst says.
Daily News,
Posted 17 Aug 2006
The market experiences its second consecutive year of growth and enters its "second wave," according to one industry analyst.
Daily News,
Posted 17 Aug 2006
The VoIP solutions provider gains the established multisite, multichannel, and multilingual functionality of Calabrio, and a customer base spanning Africa, Europe, and South America.
Daily News,
Posted 16 Aug 2006
Too many customer programs focus on cost, which misses the point of CRM, according to an ICCM keynote speaker.
Daily News,
Posted 16 Aug 2006
Lost jobs get much more press and attention than new positions, according to the National Association of Call Centers, but the country still has the highest rate of closings.
Daily News,
Posted 15 Aug 2006
VoIP's ability to help call centers more effectively and efficiently manage geographically dispersed agents is a key reason for expected growth.
Daily News,
Posted 15 Aug 2006
A recent security evaluation of Cognos 8 Business Intelligence highlights new risks in the marketplace.
Daily News,
Posted 14 Aug 2006
Oracle releases version 9 of PeopleSoft Enterprise CRM, renewing its commitment to the brand and its customers.
Daily News,
Posted 14 Aug 2006
Aspect Software readies CSS 7.2; TuVox launches OnDemand 6.0; OpenMethods adds tools to the open source voice toolkit; and more.
Daily News,
Posted 11 Aug 2006
It's decreasing, but this says some good things about the industry, according to a new report; standards and savvy customers will provide a future.
Daily News,
Posted 10 Aug 2006
Centric CRM and SpikeSource announce a partnership to make open source software more accessible to smaller enterprises.
Daily News,
Posted 10 Aug 2006
A new survey indicates that despite the steady growth of CRM, customer service is still a weak point that drives consumers to competitors; retail leads the poor-service pack.
Daily News,
Posted 09 Aug 2006
Speech Server 2007 will be part of the broader Office Communications Server 2007; Windows Vista will have speech recognition in eight languages, a Windows first.
Daily News,
Posted 09 Aug 2006
The company expands its Microsoft integration and mobile solutions with the release of Maximizer Enterprise 9.5, in a move to ease the woes of the SMB sales force.
Daily News,
Posted 08 Aug 2006
Customer frustrations with automated phone systems abound, but easy-to-use systems that provide customers with the option to speak with live reps can help build loyalty and enhance the brand.
Daily News,
Posted 08 Aug 2006
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