A new bundle of VoIP applications helps educators and administrators unify and expand touch points for students and faculty.
Daily News,
Posted 11 Sep 2006
The largest U.S. companies are collecting more personal information from customers, but are less likely to spread it around, according to a new report.
Daily News,
Posted 08 Sep 2006
Both RIM and Palm introduce new smartphones that offer significant improvements over previous models for connectivity to enterprise applications.
Daily News,
Posted 07 Sep 2006
Mobile sales solutions help make top businesses what they are, and many others are following their lead, according to a new survey.
Daily News,
Posted 07 Sep 2006
Following its purchase of AimNet Solutions, the outsourcer will continue to look for other acquisitions in the U.S., Europe, and India.
Daily News,
Posted 06 Sep 2006
The IVR and speech app specialist looks to IP contact center functionality to help it compete more effectively in the general contact center space.
Daily News,
Posted 06 Sep 2006
Transformation from service to sales requires different skill sets for agents, and an environment that supports their efforts.
Daily News,
Posted 05 Sep 2006
The venerable product line receives upgrades to improve security, Outlook integration, and user productivity; one analyst lauds the new functionality.
Daily News,
Posted 05 Sep 2006
Many vendors have either dropped out of the market or been acquired, but a slew of new, smaller companies with innovative solutions has stepped in to take their place.
Daily News,
Posted 01 Sep 2006
The market continues its moderate growth as enterprises developed new strategies and tactics to integrate SCM with other enterprise applications.
Daily News,
Posted 31 Aug 2006
The Yankee Group finds APM to be one of the most attractive market opportunities driving global network strategy.
Daily News,
Posted 31 Aug 2006
Data bandits gained access to personal data of AT&T customers who bought DSL equipment from the telecommunications giant; a potential fraud threat is up for several thousand customers.
Daily News,
Posted 30 Aug 2006
The region's businesses continue to post higher IP adoption rates than their North American counterparts.
Daily News,
Posted 30 Aug 2006
Viral marketers are diving into the social networking space, but a recent study says they must not make any sudden moves if they want to gain customer trust.
Daily News,
Posted 29 Aug 2006
Business continuity, security concerns, and the expanding mobile workforce are the main drivers behind the projected growth of the remote access services market.
Daily News,
Posted 29 Aug 2006
B2B CMOs want more quantifiable results, but many still do not take the appropriate steps to acquire these numbers.
Daily News,
Posted 28 Aug 2006
The groundbreaking Web auction site has been experiencing slowed growth in its auction business, but continues its push into text-based advertising and click-to-call functionality.
Daily News,
Posted 28 Aug 2006
Avaya updates its VPNremote phone and IP multimedia contact center offering; NEC unveils a managed IP telephony service for SMBs; Verizon Business furthers its push into IP with three offerings; and more.
Daily News,
Posted 25 Aug 2006
Retailers need to learn that value-added services are critical when it comes to differentiating their brand and that better customer service training is a business strategy.
Daily News,
Posted 24 Aug 2006
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