Sixty-one percent of retail managers feel that consumers are better informed than store associates.
Daily News,
Posted 20 Dec 2012
Marketing software vendor releases latest version of integrated marketing software for AppExchange to include integrated event management.
Daily News,
Posted 20 Dec 2012
Cloud service brokerage aims for greater density in strategic markets, deeper alignment with existing partners, and expansion into new technology categories.
Daily News,
Posted 20 Dec 2012
Move foreshadows Oracle's burgeoning Customer Experience Cloud.
Daily News,
Posted 20 Dec 2012
New domain names like .food, .energy, .city, and others could be launched next year.
Daily News,
Posted 19 Dec 2012
The text marketing service provider expands its platform to support high-volume text message marketing clients.
Daily News,
Posted 19 Dec 2012
Customizable customer service quality assurance protocols empower brand advocates to improve customer experiences in the social sphere.
Daily News,
Posted 18 Dec 2012
Weds Work.com with Sales Cloud; debuts native game mechanics.
Daily News,
Posted 18 Dec 2012
Enhancements include improved dashboards and greater integration with other SAP products.
Daily News,
Posted 18 Dec 2012
Cloud-based tool gives businesses the flexibility and insight to proactively create personalized customer experiences.
Daily News,
Posted 18 Dec 2012
The release is the culmination of two years of full-time software development in the open-source CRM field.
Daily News,
Posted 18 Dec 2012
The advertising platform lets companies add native ads to content.
Daily News,
Posted 17 Dec 2012
New alerts and root cause analytics deliver rapid understanding of customer interactions to identify issues and improve operational performance.
Daily News,
Posted 17 Dec 2012
The latest release of SpeechStorm software tracks end-to-end customer paths through the IVR.
Daily News,
Posted 17 Dec 2012
A study finds successful firms involved customers in the new product development process.
Daily News,
Posted 14 Dec 2012
Predictive analysis of transactional data improves sales performance.
Daily News,
Posted 13 Dec 2012
New survey data indicates consumer confusion over businesses' use of their social data.
Daily News,
Posted 13 Dec 2012
Enterprises are pushing for tighter integration between various contact center applications.
Daily News,
Posted 13 Dec 2012
Combination of Crimson Hexagon's ForSight Platform and Klout Scores allow customers to understand the impact of marketing and business programs with key individuals.
Daily News,
Posted 13 Dec 2012
|