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The company's MRM solution integrates marketing and delivers results.
BlueRoads and Microsoft team up to offer joint partner management and CRM.
AOTA '08: Security is nascent and consumers are still hesitant to make an online transaction. What will it take for the Internet to be a place where everybody knows your name—and it's OK?
New research shows that business intelligence tools have a higher adoption rate among small businesses than their medium-sized counterparts.
AOTA '08: Woeful romantics may cry out over their Missed Connections, but craigslist aims never to let the integrity of its site—or the trust of its millions of users—slip away.
Information Builders Summit '08: Analysts weigh in on the BI industry and a changing market.
Driving Innovation '08: Verint Americas President Elan Moriah dishes the next key shifts companies must acknowledge and prepare for in order to remain relevant in an increasingly competitive business landscape.
Information Builders Summit '08: Information Builders strengthens its WebFOCUS platform, delivering on cost-effectiveness and demands for analytics.
Driving Innovation '08: Verint Systems CEO and President Dan Bodner says that merely collecting intelligence is worthless without being able to properly utilize the data.
Attensity's new Market Voice solution strives to harvest customer insight from both direct and indirect channels.
The popular on-demand CRM vendor puts its cash to good use in snatching up professional services automation developer OpenAir.
Recent study statistics show increasing dissatisfaction with workforce management software and a growing technology gap, leading one analyst to believe the market may be "at a precipice."
Siebel and the Oracle E-Business Suite are ranked in a recent Gartner Magic Quadrant; ClickSoftware and TOA Technologies are visionaries.
RightNow Technologies' latest release adds chat and surveys to its multichannel customer-care arsenal, seeking to capture the voice of the customer.
The company's new Contact Portal combines the functionality of its contact center offerings, enabling consumers to receive customer service on their own terms -- and through their preferred channel.
A new study confirms that integrated marketing is important, but remains difficult to achieve.
Business process management provider releases new suite offerings.
For the second time in as many weeks, Verint gained a victory over Nice Systems in the long-running patent-infringement cases over speech analytics and IP recording in the contact center.
Alterian's latest upgrade aims to integrate marketing operations to decrease costs, improve performance and increase scalability.
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