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The new offering combines different historical and real-time information in a bid to improve measurement of contact center performance.
Sage Insights '08: A roundup of announcements from last week's partner conference.
As master data management moves out of the early-adoption phase, Forrester Research forecasts trends for the year, reasons for failure, and recommendations for future success.
TDWI Spring '08: Real-time (or near-real-time) business intelligence continues to improve.
Voice Biometrics Conference '08: A new study suggests that consumers are embracing voice verification to protect important personal data.
Looking to guide companies through a gloomy economy, the on-demand communications provider's newest offerings are prepackaged -- and predictive.
TDWI Spring '08: Line-of-business users want access, but self-service is only a short-term solution.
The hefty merger hopes to rival IBM, but provides little advancement in terms of CRM.
The unified IP business communications solutions vendor seeks to gain a firm hold with mid-size and large contact centers and enterprises in what one analyst calls "a large, untapped market."
Sage Insights '08: The new CEO discusses her observations of the company, and outlines goals and aspirations for the coming year.
TDWI Spring '08: The most important element in BI -- the human factor -- is also the most-often overlooked.
Gartner and IDC reports show Enterprise 2.0 is growing among enterprises and a valuable resource for retailers.
Deloitte gives the government advice on how to appeal to the masses.
ISM Top 15 '08: The CRM consultancy anoints its annual crème de la crème of the industry, and divulges emerging and prevalent industry trends.
Ribbit, calling itself "Silicon Valley's first phone company," launches a CRM integration with Salesforce.com, paving the way to unite business applications with the spoken word.
The provider of customer experience applications for e-commerce companies adds new capabilities to its front and back ends.
Magic Quadrant for MCM '08: As consumers move online, so should marketers -- and standalone best-of-breed marketing vendors continue to lead the way in the multichannel campaign management.
SAPPHIRE '08: Relying on services-oriented architecture, SAP co-CEO Henning Kagermann believes his company can now help businesses "close the loop" between strategy and execution.
The release marks another contact center-specific offering available now from the software giant, and underscores a future move to make inroads with large-scale, more complex contact centers.
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