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The new solution is powered by social intelligence for real-time promotions.
CRM Featured Articles,
Posted 28 Jan 2011
Dell posts gains in IVR performance in Vocalabs study of phone-based tech support.
CRM Featured Articles,
Posted 28 Jan 2011
As part of the company's customer engagement strategy, St. John looks to Escalate to standardize all-channel clienteling best practices.
CRM Featured Articles,
Posted 28 Jan 2011
The research firm continues its focus on actionable input to clients' decisions and public sector research.
CRM Featured Articles,
Posted 28 Jan 2011
Joint effort brings world-class integration services and CRM competency to CTI platform.
CRM Featured Articles,
Posted 27 Jan 2011
The new product release focuses on integration and enhancements to order management functionality.
CRM Featured Articles,
Posted 27 Jan 2011
Integration enables organizations to cost-effectively create and optimize a complete inbound closed-loop marketing program.
CRM Featured Articles,
Posted 27 Jan 2011
Deployment of all-in-one IP communications software suite improves customer service by adding multichannel functionality and remote agent support.
CRM Featured Articles,
Posted 27 Jan 2011
Sword Ciboodle's new VP brings experience with social technology and traditional CRM.
CRM Featured Articles,
Posted 26 Jan 2011
Agent training is found to be the single greatest cost for contact centers.
CRM Featured Articles,
Posted 26 Jan 2011
The contact center solution will enable Mobile TeleSystems to better serve more than 10 million customers.
CRM Featured Articles,
Posted 26 Jan 2011
New Genesys Workforce Optimization suite tightly integrates intelligent routing for customer-centric business outcomes
CRM Featured Articles,
Posted 25 Jan 2011
Crown Disposal uses NEC's UCB solution to implement performance-based incentive programs.
CRM Featured Articles,
Posted 25 Jan 2011
The global supplier of office products and services is deploying next-generation Impact 360 solution to support optimized performance.
CRM Featured Articles,
Posted 25 Jan 2011
Forrester Wave's new U.S. database MSP names Episilon, KBM Group, and Targetbase as pack leaders.
CRM Featured Articles,
Posted 24 Jan 2011
Agile Contact Center Platform + Microsoft Dynamics CRM empower business process outsourcing for health plan providers.
CRM Featured Articles,
Posted 20 Jan 2011
Groupon will deploy the Vertica Analytics Platform on the Amazon Elastic Cloud Computing (EC2) solution for deployment flexibility and ease of scalability.
CRM Featured Articles,
Posted 19 Jan 2011
The acquisition enables email marketers to become community managers and integrate social campaigns into daily marketing programs.
CRM Featured Articles,
Posted 19 Jan 2011
With the acquisition of Q-go, RightNow adds natural language search solutions to its RightNow CX solution.
CRM Featured Articles,
Posted 19 Jan 2011
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