Free shipping as a holiday promotion has become a must-do for online retailers; a new study helps retailers understand how this offer can become a differentiator.
Daily News,
Posted 02 Jan 2007
The agency's Oversight Board report finds 80 percent of respondents are satisfied with IRS customer service when compared with other government offices.
Daily News,
Posted 29 Dec 2006
Forrester Wave on Customer Hubs, 2006: As more attention turns to customer hubs, the continuing development makes it difficult to see clearly into this space; a new Forrester Wave takes a focused look at vendor offerings.
Daily News,
Posted 28 Dec 2006
The results from this year's holiday shopping are in, with most retailers posting impressive customer satisfaction scores; last year's leaders raise the bar for service.
Daily News,
Posted 27 Dec 2006
A recent study ranks information compromise and terrorism the top executive worries, trumping "traditional concerns" like product recalls.
Daily News,
Posted 26 Dec 2006
IT spending will increase, but at a reduced rate as companies focus on "running the existing IT infrastructure," according to one industry analyst.
Daily News,
Posted 22 Dec 2006
Retailers are becoming smarter as they target business intelligence functionality for managing customer data; new research shows heavy BI adoption, but plenty of room to grow.
Daily News,
Posted 21 Dec 2006
ERF Wireless snaps up Southwest Enhanced Network Services; banks will benefit from owning their own wireless equipment and dropping expensive T1 lines.
Daily News,
Posted 21 Dec 2006
The e-service vendor's latest release eyes unifying email and chat capabilities to provide agents with a holistic view of the customer.
Daily News,
Posted 20 Dec 2006
NetSuite brings HR functionality to its suite offering, giving employees access to payroll information and streamlining business processes.
Daily News,
Posted 20 Dec 2006
Loyalty leaders outperform loyalty laggards in payment options, item delivery, and post-sale customer support; Victoria's Secret and Walgreen's are click-and-mortar standouts.
Daily News,
Posted 19 Dec 2006
A new report finds that mobile use is becoming pervasive and encourages marketers to dive in now, despite difficulties with dissimilar carriers and wary consumers.
Daily News,
Posted 19 Dec 2006
M2M Holdings snatches up Knova to add Web self-service technology to its growing CRM offerings; more acquisitions may follow, pushing a message of choice with consolidation.
Daily News,
Posted 18 Dec 2006
Coaching and the provisioning of a knowledge base are important aspects of immediate performance gains in this vital area of customer service.
Daily News,
Posted 18 Dec 2006
After years of improving citizen satisfaction, e-government scores have leveled off, a possible sign of improving private sector Web sites.
Daily News,
Posted 15 Dec 2006
More resources will allow expanded services, making Core Solutions more attractive to some prospects at the larger end of its target market.
Daily News,
Posted 14 Dec 2006
Gartner highlights new trends and technologies that will influence the way that IT departments operate -- and the way companies do business -- in 2007 and beyond.
Daily News,
Posted 14 Dec 2006
Avidian releases the latest version of its Outlook-based sales and contact management solution, and looks forward to leveraging Office 2007 and Vista in the immediate future.
Daily News,
Posted 13 Dec 2006
The region's enterprise telephony application market is set to realize a seven-year CAGR of 33.7 percent, thanks largely to interest in leveraging IP platforms to spur productivity and slash costs.
Daily News,
Posted 13 Dec 2006
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