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Forrester says "persuasive" content management relies on having technology and marketing personnel understand each other.
Magic Quadrant '08: With calm but constant growth in the CRM service provider space, the largest firms still lead the way.
ID Analytics' new authentication solution looks to break high-cost boundaries.
With CrowdSound, companies can put an ear to customer noise.
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
A new report from AMR on customer management indicates double-digit market growth is here to stay, though the economy remains a concern.
Forrester sees nearly six times more respondents in this year's survey, a sign that green initiatives are increasingly top-of-mind for technology departments.
Maybe someday. In the meantime, Genius.com has unveiled a solution that strives to bridge the departmental divide.
Gartner advises technology departments to gear up for the next wave of modernization.
Callidus Software announces an addition to its performance management offering: a corporate alignment product -- one that's on-demand, to boot.
The newest offering from the provider of enterprise compliance and quality management solutions takes the human factor out of unifying data.
A recent study from the SSPA finds "higher-than-expected" gains in customer community and wiki adoption.
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
Two recent reports throw a bit of cold water on master data management, despite significant benefits and business process gains.
On-demand business intelligence may make it easier to get insight whether you're big or small.
Selectica releases its latest sales configurator, optimized for field agents with high-end laptops.
New suite of marketing solutions aims to "Simplify, Unify, [for] ROI."
Teradata's reselling of Trillium DQ offerings offers a boost in master data management for enterprises.
Magic Quadrant for Data Quality Tools '08: Business Objects, IBM, Informatica, and Harte-Hanks' Trillium Software join the SAS Institute unit in the top box.
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