IDC outlines best practices for an oft-overlooked selling job, and shows that it's more important than some realize.
CRM Featured News,
Posted 10 Jan 2008
A new ABI Research survey shows interest in using cell phones to make payments, but concerns about security and costs.
CRM Featured News,
Posted 09 Jan 2008
A new study by Gartner identifies the top priorities for any business trying to improve its customer service.
CRM Featured News,
Posted 09 Jan 2008
A new Aberdeen study reveals the strategic importance of automating sales compensation management, including planning.
CRM Featured News,
Posted 08 Jan 2008
Customer expectations are getting higher and higher and companies that don't respond "risk becoming irrelevant and, ultimately, obsolete," according to Accenture.
CRM Featured News,
Posted 08 Jan 2008
As emerging technologies provide access to data and applications no matter the device or location, demand is likely to boom, according to Yankee Group.
CRM Featured News,
Posted 07 Jan 2008
Email is still -- and will continue to be -- a favorite channel for marketers, according to a new report.
CRM Featured News,
Posted 07 Jan 2008
Declining scores in citizen satisfaction mean the government still has plenty of work to do.
CRM Featured News,
Posted 04 Jan 2008
The quiet software firm expands its professional services aimed at SMBs.
CRM Featured News,
Posted 04 Jan 2008
DMG Consulting's latest figures reflect the market's increasing profitability, especially with SMBs.
CRM Featured News,
Posted 03 Jan 2008
Sales organizations aren't measuring what they need to measure; closed loop lead management could be the answer to multiple woes.
CRM Featured News,
Posted 03 Jan 2008
New research cites positive changes, and sees a maturing market that still has fragmentation.
CRM Featured News,
Posted 02 Jan 2008
Jacada's $26 million deal with Software AG now allows the company to focus exclusively on its rapidly growing call center solutions business.
CRM Featured News,
Posted 02 Jan 2008
As 2008 arrives, a look back at the most popular online stories of last year.
CRM Featured News,
Posted 01 Jan 2008
Direct marketers praise Congress' decision to extend the popular legislation.
CRM Featured News,
Posted 31 Dec 2007
Online retail satisfaction goes down, but economy and price aren't the only ones to blame.
CRM Featured News,
Posted 31 Dec 2007
Ventana Research delivers a pair of reports on the analytics field, both old school and new.
CRM Featured News,
Posted 27 Dec 2007
RealPeopleRatings.com's survey reveals which businesses provide the best customer service, and where they stand with consumers.
CRM Featured News,
Posted 27 Dec 2007
AMC Technology resumes its telephony, contact center, and CRM integration webinar series; targeted programs will help attendees focus on specifics.
CRM Featured News,
Posted 26 Dec 2007
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