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destinationCRM 2008: The push to truly provide a differentiated service experience must take into account the consumer's ecosystem—not the companies'.
destinationCRM 2008: The customer module is based on the idea that united we stand, divided we fall -- and it's what CRM has been missing.
destinationCRM 2008: To build customer loyalty, make experiences memorable.
Former competitors aim to strengthen their collective market presence to promote the importance of email reputation management and deliverability -- in short, the "mission of saving email."
SpeechTEK '08: As this year's conference opens, industry analysts, consultants, and providers say vendors must shed their distorted views on end-user opinions of speech automation.
A new Forrester report points to more emphasis on real-time data warehousing -- and outlines five ways to go about it.
New research from Aberdeen finds unified communications is on the minds of many, but more work needs to be done to clear up misconceptions.
The provider of open-source ERP and CRM products releases an upgrade with more analytic and greater integration.
Affiliate Summit East '08: The head of Internet marketing company Ten Golden Rules shares the top 10 online trends -- and how to make them work for you.
Act! by Sage 2009 keys in on user requests, aiming to improve their experience.
Affiliate Summit East '08: And 7 mistakes to avoid.
With a nod to Apple's iPhone, the enterprise application vendor reconfigures the user interface for its business software.
In addition to those two vendors, Dun & Bradstreet's Purisma and Oracle UCM remain near the top of the research firm's latest report.
Forrester Wave '08: The latest report on enterprise business intelligence shows SAP's BusinessObjects property in a tight race with three other respected vendors.
Marketing pro Dan Kennedy and Infusionsoft offer marketing advice for small businesses.
eTail East '08: Consumers just want to buy from someone they can relate to.
The analytics and statistical analysis powerhouse acquires an on-demand price optimization vendor -- and builds a new practice around it.
CallCopy's cc: Survey enables data collected by customer service agents to influence the entire organization.
eTail East '08: Provide your customers with relevant cross-sells and upsells -- it's a win-win situation.
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