ERF Wireless snaps up Southwest Enhanced Network Services; banks will benefit from owning their own wireless equipment and dropping expensive T1 lines.
Daily News,
Posted 21 Dec 2006
The e-service vendor's latest release eyes unifying email and chat capabilities to provide agents with a holistic view of the customer.
Daily News,
Posted 20 Dec 2006
NetSuite brings HR functionality to its suite offering, giving employees access to payroll information and streamlining business processes.
Daily News,
Posted 20 Dec 2006
Loyalty leaders outperform loyalty laggards in payment options, item delivery, and post-sale customer support; Victoria's Secret and Walgreen's are click-and-mortar standouts.
Daily News,
Posted 19 Dec 2006
A new report finds that mobile use is becoming pervasive and encourages marketers to dive in now, despite difficulties with dissimilar carriers and wary consumers.
Daily News,
Posted 19 Dec 2006
M2M Holdings snatches up Knova to add Web self-service technology to its growing CRM offerings; more acquisitions may follow, pushing a message of choice with consolidation.
Daily News,
Posted 18 Dec 2006
Coaching and the provisioning of a knowledge base are important aspects of immediate performance gains in this vital area of customer service.
Daily News,
Posted 18 Dec 2006
After years of improving citizen satisfaction, e-government scores have leveled off, a possible sign of improving private sector Web sites.
Daily News,
Posted 15 Dec 2006
More resources will allow expanded services, making Core Solutions more attractive to some prospects at the larger end of its target market.
Daily News,
Posted 14 Dec 2006
Gartner highlights new trends and technologies that will influence the way that IT departments operate -- and the way companies do business -- in 2007 and beyond.
Daily News,
Posted 14 Dec 2006
Avidian releases the latest version of its Outlook-based sales and contact management solution, and looks forward to leveraging Office 2007 and Vista in the immediate future.
Daily News,
Posted 13 Dec 2006
The region's enterprise telephony application market is set to realize a seven-year CAGR of 33.7 percent, thanks largely to interest in leveraging IP platforms to spur productivity and slash costs.
Daily News,
Posted 13 Dec 2006
The services will provide partners with the ability to market, sell, invoice, and deliver applications to customers through the AppExchange, and customers with one source for trying, buying, and deploying applications.
Daily News,
Posted 12 Dec 2006
ISV partnerships in the past have been strictly tech-driven, but a new study reports that marketing and sales capabilities are also becoming important attractors in these relationships.
Daily News,
Posted 12 Dec 2006
The company's new multivariant testing app automatically uses advertising resources where they're the most effective; one analyst says the paid search market is open for WebTrends.
Daily News,
Posted 11 Dec 2006
As online shopping among teenagers continues to grow, retailers must focus on teens' relationship to technology and family to reap the most from this market, according to a new report.
Daily News,
Posted 11 Dec 2006
While IT spending is predicted to slow, CIOs should focus on making targeted cost cuts and look to leverage young talent to replace retirees.
Daily News,
Posted 08 Dec 2006
The quality management and liability recording market is projected to exceed expectations, thanks in large part to the space's competitive landscape and product innovation.
Daily News,
Posted 07 Dec 2006
As part of Stealth Communications' Voice Peering Fabric, the company's intercontinental direct connection capabilities will achieve enhanced quality and reliability.
Daily News,
Posted 07 Dec 2006
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