The latest version, called Titan, is released to the company's partner network as Microsoft gears up to begin hosting the solution itself via Dynamics Live.
Daily News,
Posted 10 Jan 2007
Market penetration has been slow, but the benefits of contact center performance management applications to the contact center and other enterprise departments are expected to help spur growth.
Daily News,
Posted 10 Jan 2007
Defining what a qualified lead means to a company is the first of many steps on the road to closing the marketing and sales loop, according to a new report.
Daily News,
Posted 09 Jan 2007
NCR will spin off its Teradata division, in a move to enable both soon-to-be independent companies to better focus on their customer base, business strategy, and operational needs.
Daily News,
Posted 09 Jan 2007
ForeSee Results reveals part of its retail satisfaction index, wherein holiday shoppers state their preference for immediate information and back it up with sales.
Daily News,
Posted 08 Jan 2007
New research from Keynote indicates that consumers expect flawless online and mobile experiences, a demand that will only increase this year.
Daily News,
Posted 08 Jan 2007
The infrastructure giant acquires IronPort to beef up its network security capabilities; more acquisitions will likely follow, according to one industry pundit.
Daily News,
Posted 05 Jan 2007
Consumers are more open to text message and mobile marketing than most companies know; some name brand businesses are taking advantage of this developing medium.
Daily News,
Posted 04 Jan 2007
As more consumers rely on the Internet to shop for cars, dealerships look to turn online leads into sales.
Daily News,
Posted 04 Jan 2007
The supply and demand talent dynamic for technology-based industries is one of the main factors behind expected growth in wages in 2007, a talent and outsourcing services provider says.
Daily News,
Posted 03 Jan 2007
SMBs are paying more for ERP systems than enterprises but receiving less business benefit, a study reveals.
Daily News,
Posted 03 Jan 2007
North American enterprises devoted about one fourth of their 2006 telecom and network services budgets to mobility, but most of these budgets are still going to landline services.
Daily News,
Posted 02 Jan 2007
Free shipping as a holiday promotion has become a must-do for online retailers; a new study helps retailers understand how this offer can become a differentiator.
Daily News,
Posted 02 Jan 2007
The agency's Oversight Board report finds 80 percent of respondents are satisfied with IRS customer service when compared with other government offices.
Daily News,
Posted 29 Dec 2006
Forrester Wave on Customer Hubs, 2006: As more attention turns to customer hubs, the continuing development makes it difficult to see clearly into this space; a new Forrester Wave takes a focused look at vendor offerings.
Daily News,
Posted 28 Dec 2006
The results from this year's holiday shopping are in, with most retailers posting impressive customer satisfaction scores; last year's leaders raise the bar for service.
Daily News,
Posted 27 Dec 2006
A recent study ranks information compromise and terrorism the top executive worries, trumping "traditional concerns" like product recalls.
Daily News,
Posted 26 Dec 2006
IT spending will increase, but at a reduced rate as companies focus on "running the existing IT infrastructure," according to one industry analyst.
Daily News,
Posted 22 Dec 2006
Retailers are becoming smarter as they target business intelligence functionality for managing customer data; new research shows heavy BI adoption, but plenty of room to grow.
Daily News,
Posted 21 Dec 2006
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