Two new solutions are designed to garner insight from structured and unstructured data, helping to make the contact center a bigger piece of the enterprise puzzle.
Daily News,
Posted 25 Jan 2007
The BPM vendor will acquire predictive analytics vendor Decisioneering, which should help beef up its risk management functionality.
Daily News,
Posted 24 Jan 2007
Amdocs unveils version 7 of its CRM suite, a solution designed to enable service providers to deliver an improved customer experience in the ever-converging world of communications.
Daily News,
Posted 24 Jan 2007
A new report finds that as advertisers' interest in mobile marketing increases, carriers must find a way to increase mobile advertising while keeping customer trust.
Daily News,
Posted 23 Jan 2007
Altitude Software unveils the latest release of its Altitude uCI contact center suite with most of its shored-up functionality focusing on virtualization, service, and agent productivity.
Daily News,
Posted 23 Jan 2007
KANA releases KANA OnDemand, a fully integrated SaaS customer service suite, to lower its software's implementation costs and increase its company's midmarket share.
Daily News,
Posted 22 Jan 2007
A research report rates 11 vendors and their products in the performance management space, giving users a sense of where to turn to improve business results.
Daily News,
Posted 22 Jan 2007
A study reveals that only half of smaller businesses trust the security of IP telephony, ranking it less certain than many other data networks.
Daily News,
Posted 19 Jan 2007
Microsoft and Nortel debut three ICA products and outline the transformation of both companies' communication products through 2010 and beyond.
Daily News,
Posted 18 Jan 2007
Deloitte predicts some key technology trends for 2007; social networking, green technology, and the reinvention of the user interface are among them.
Daily News,
Posted 18 Jan 2007
The BI vendor adds real-time operational dashboards to its performance management solution and announces tighter integration with Salesforce.com.
Daily News,
Posted 17 Jan 2007
Cost-cutting remains the top reason why companies outsource business processes, but other drivers include supporting growth and driving innovation.
Daily News,
Posted 17 Jan 2007
Clementine is equipped with nearly 50 major enhancements spanning data preparation, graphs, modeling, output, security, performance, scoring, and more.
Daily News,
Posted 16 Jan 2007
Salesforce.com releases the much-anticipated Apex platform today, which may lead to a long tail of advanced small niche solutions.
Daily News,
Posted 16 Jan 2007
The telephony vendor releases a sophisticated solution for the retail space, highlighting a trend in vertical-based communications solutions, according to one analyst.
Daily News,
Posted 15 Jan 2007
The company will debut its Secure Exchange technology tomorrow, enabling callers to give and receive information without being overheard.
Daily News,
Posted 15 Jan 2007
WebMethods unveils the latest version of its flagship product, with strong emphasis on utilizing SOA to drive process management, a trend representative of this emerging market.
Daily News,
Posted 12 Jan 2007
The vendor debuts its workforce optimization module, which--thanks to pre-integration with its contact center suite--will make it available to the SMB segment, according to one industry pundit.
Daily News,
Posted 11 Jan 2007
Three new LMA products from iNeoMarketing are intended to strengthen B2B customers' relationships with marketers and salespeople; one analyst says such tools can solve "an important problem."
Daily News,
Posted 11 Jan 2007
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