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SAS Institute broadens its customer intelligence with a new analytics solution.
New research indicates that a 3.6 percent drop in 2007 may be followed by further declines this year -- and well into 2009.
Gartner CRM Summit '08: Key takeaways include building upon the customer experience and embracing social trends; 90 percent of attendees report CRM budgets have either remained the same or increased over the past year.
New research suggests that the bulk of an average marketer's budget is now spent online.
The nGenera company's latest release looks to proactively avoid potentially poor experiences.
Analytics delivered via software-as-a-service continues to expand the business-user-friendliness of statistical analysis.
New research from DMG Consulting finds one out of every five contact centers is without a plan for business continuity or disaster recovery.
Gartner CRM Summit '08: Industry analyst provides recommendations in keeping interactions with the customer skin-deep.
With an improved graphics functionality, SPSS strives to make its solution more user-friendly.
2008 Office 2.0 Conference: As young meets old, and new meets traditional, business needs to keep an open mind.
Translation software makes inroads where rapid and accurate customer communication is literally life-or-death.
Infusionsoft Marketing Revolution Tour: The marketing automation provider helps small businesses manage sales opportunities.
2008 Office 2.0 Conference: In just one year, the Internet has completely changed the way we do business.
A 2007 Rising Star delivers a browser-based CRM suite that stays true to its wireless roots.
The latest assessment of master data management for product data covers 11 vendors -- and reveals no leaders. Is product data that much harder than customer data?
Forrester Wave on Enterprise CRM Suites '08: Forrester Research's latest on big-business CRM shows close competition between the two, with Microsoft coming on strong.
Appian, a provider of business process management software, partners with enterprise architecture specialist Mega automates and streamlines business processes.
In an effort to unite on-demand and on-premises CRM, Oracle takes responsibility for product integration -- a move that looks particularly appealing for partner channel management.
Magic Quadrant for E-Commerce '08: Veteran firms IBM and ATG top the field -- but the field itself is twice as big as it was last year.
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