SMBs worldwide are facing numerous obstacles to growth as an unstable global economy and limited resources make the smaller companies scramble for funding.
Daily News,
Posted 26 Mar 2007
ISM Top 15 '07: The CRM consultancy's annual awards reveal trends in process and technology, and laud the vendors that are driving them forward.
Daily News,
Posted 26 Mar 2007
Oracle has accused its chief rival of cracking into its computer systems in an attempt to steal copyrighted software; software maintenance fees are at the heart of the suit, according to an industry pundit.
Daily News,
Posted 23 Mar 2007
The local online advertising market is poised for rapid growth from its current $4.3 billion annual revenue due to heavy competition and new businesses entering the fray.
Daily News,
Posted 22 Mar 2007
The market continues to expand, albeit at a moderate pace, as vendors achieve strong growth in SaaS applications and vertically focused solutions.
Daily News,
Posted 22 Mar 2007
A Gartner report also identifies a 50 percent increase in total identity crimes and underscores the importance that companies take preventive measures to ensure customer satisfaction.
Daily News,
Posted 21 Mar 2007
CallMiner's newest speech analytics solution, CallMiner Eureka!, is aimed at helping organizations understand why customers call and how calls are handled.
Daily News,
Posted 21 Mar 2007
Satisfaction ratings are falling for government Web sites as commercial sites raise the bar for online experiences; the private sector may have much to teach the public sector.
Daily News,
Posted 20 Mar 2007
North American contact centers trail their counterparts throughout the world when it comes to areas like average wait times, establishing SLAs, and crafting business continuity plans.
Daily News,
Posted 20 Mar 2007
Salesforce.com's Spring '07 release features AppSpace, a veritable on-demand lovechild of MySpace and AppExchange for the business user.
Daily News,
Posted 19 Mar 2007
As part of the company's latest release, Nextance Proposal Management will improve the process and end result of preparing proposals.
Daily News,
Posted 19 Mar 2007
The company expands its long-promoted speech recognition portfolio as it looks to build new voice-enabled customer service software and add speech to its Live Search engine.
Daily News,
Posted 16 Mar 2007
Weaving speech-enabled apps into enterprise processes represents a transcendence of the contact center that will create more growth opportunities.
Daily News,
Posted 15 Mar 2007
The company will grab enteo Software, which develops PC life-cycle management and Citrix management solutions; the deal is strategically sound and a "competitive necessity," says one analyst.
Daily News,
Posted 15 Mar 2007
Too many measurements, however, or too few mean failed CRM, according to an industry analyst at this year's BI Summit.
Daily News,
Posted 14 Mar 2007
At day two of Convergence Microsoft deepens Dynamics' vertical investments by announcing an acquisition and a new ISV certification program to deliver industry-relevant software to customers.
Daily News,
Posted 14 Mar 2007
The company debuts SharePoint Server 2007 along with other announcements as it begins to focus on molding the Dynamics product line into a fully integrated suite solution.
Daily News,
Posted 13 Mar 2007
Adoption of on-demand solutions by SMBs continues to increase, but many smaller companies are still wary of the concept of software-as-a-service, according to a new study.
Daily News,
Posted 13 Mar 2007
The on-demand sales compensation management vendor announces sales-driven analytics and more, along with a roadmap for diversified offerings.
Daily News,
Posted 12 Mar 2007
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