Spending on business intelligence and performance management is expected to balloon as companies seek to bring financial data and operational metrics to the corporate masses, according to a new study.
Daily News,
Posted 30 Mar 2007
The vendor unveils the first of a series of point solutions designed to provide organizations with a point of entry into MDM initiatives, according to an industry analyst; version 3 of its flagship product arrives.
Daily News,
Posted 29 Mar 2007
The company's latest offerings are meant to provide small contact centers with telemarketing and customer service while providing the flexibility to scale up or down.
Daily News,
Posted 28 Mar 2007
RightNow Higher Education, the vendor's first vertical-specific solution, is aimed at helping institutions recruit, retain, and inform students; additional tailored offerings will follow.
Daily News,
Posted 28 Mar 2007
NICE Systems releases a new IP video security offering and a video management upgrade; the moves show a growing interest in network video.
Daily News,
Posted 27 Mar 2007
Government agencies were among the first entities to gravitate to speech analytics applications, but the technology is gaining traction in the contact center at noteworthy rates.
Daily News,
Posted 27 Mar 2007
SMBs worldwide are facing numerous obstacles to growth as an unstable global economy and limited resources make the smaller companies scramble for funding.
Daily News,
Posted 26 Mar 2007
ISM Top 15 '07: The CRM consultancy's annual awards reveal trends in process and technology, and laud the vendors that are driving them forward.
Daily News,
Posted 26 Mar 2007
Oracle has accused its chief rival of cracking into its computer systems in an attempt to steal copyrighted software; software maintenance fees are at the heart of the suit, according to an industry pundit.
Daily News,
Posted 23 Mar 2007
The local online advertising market is poised for rapid growth from its current $4.3 billion annual revenue due to heavy competition and new businesses entering the fray.
Daily News,
Posted 22 Mar 2007
The market continues to expand, albeit at a moderate pace, as vendors achieve strong growth in SaaS applications and vertically focused solutions.
Daily News,
Posted 22 Mar 2007
A Gartner report also identifies a 50 percent increase in total identity crimes and underscores the importance that companies take preventive measures to ensure customer satisfaction.
Daily News,
Posted 21 Mar 2007
CallMiner's newest speech analytics solution, CallMiner Eureka!, is aimed at helping organizations understand why customers call and how calls are handled.
Daily News,
Posted 21 Mar 2007
Satisfaction ratings are falling for government Web sites as commercial sites raise the bar for online experiences; the private sector may have much to teach the public sector.
Daily News,
Posted 20 Mar 2007
North American contact centers trail their counterparts throughout the world when it comes to areas like average wait times, establishing SLAs, and crafting business continuity plans.
Daily News,
Posted 20 Mar 2007
Salesforce.com's Spring '07 release features AppSpace, a veritable on-demand lovechild of MySpace and AppExchange for the business user.
Daily News,
Posted 19 Mar 2007
As part of the company's latest release, Nextance Proposal Management will improve the process and end result of preparing proposals.
Daily News,
Posted 19 Mar 2007
The company expands its long-promoted speech recognition portfolio as it looks to build new voice-enabled customer service software and add speech to its Live Search engine.
Daily News,
Posted 16 Mar 2007
Weaving speech-enabled apps into enterprise processes represents a transcendence of the contact center that will create more growth opportunities.
Daily News,
Posted 15 Mar 2007
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