The Web remains an unexplored frontier for many small businesses, but realized value for small companies may soon drive a surge of online colonization, according to a report.
Daily News,
Posted 30 Apr 2007
Despite improving satisfaction scores, call centers need to provide more positive experiences for consumers; the lesson can also be applied to other channels.
Daily News,
Posted 27 Apr 2007
On-demand IP communications systems are burgeoning, especially among smaller businesses with limited IT staff.
Daily News,
Posted 26 Apr 2007
Companies look to develop best practices around the business processes and technology changes required with SOA as its popularity and use continues to soar.
Daily News,
Posted 26 Apr 2007
The two IT juggernauts are deepening their partnership by extending their blueprint for making available future versions of Duet software for Microsoft Office and SAP.
Daily News,
Posted 25 Apr 2007
The company broadens its on-demand marketing solutions with the predictive analytics of Loyalty Matrix, a marriage of solutions that the market is ready for, according to an industry pundit.
Daily News,
Posted 25 Apr 2007
SAPPHIRE '07: The business software giant highlights its enterprise services strategy and champions the importance of business network transformation.
Daily News,
Posted 24 Apr 2007
As CMOs continue to struggle with job security, a new study from the CMO Council and MarketBridge reveals that stability may be attained through measurement and definition.
Daily News,
Posted 24 Apr 2007
Understanding the individuality of how consumers approach social networking is crucial for marketers trying to take the Web 2.0 plunge, according to a new report.
Daily News,
Posted 23 Apr 2007
The company introduces Salesforce Platform Edition, a version that allows application development and sharing without a CRM subscription.
Daily News,
Posted 23 Apr 2007
The global launch of Customer Interaction Express, a contact center suite targeting companies with no more than 150 reps, helps the company muscle up.
Daily News,
Posted 20 Apr 2007
The Siemens AG subsidiary releases a solution to capitalize on the agents-anywhere concept, and delivers additional presence and collaboration capabilities.
Daily News,
Posted 19 Apr 2007
The business intelligence vendor adds search and analysis capabilities for business users of Excel; more vendors will follow, according to one industry analyst.
Daily News,
Posted 19 Apr 2007
The acquisition, which is expected to close within two weeks, will help expand CDC Software's portfolio of vertical-specific CRM solutions.
Daily News,
Posted 18 Apr 2007
At SAS's annual user conference, the vendor announces plans to build a data-driven worldwide corporate culture, starting by grooming analytics workers in school and building target technology.
Daily News,
Posted 18 Apr 2007
The company unveils its new SOA platform for integrating with other vendors, and delivers the latest Siebel CRM On Demand--minus IBM components.
Daily News,
Posted 17 Apr 2007
The SAS Global forum commences in Orlando with the promise to put power into the hands of customers; BI platforms are another must.
Daily News,
Posted 17 Apr 2007
The two companies partner to deliver a set of tools for rich Internet application creation; the combination will flesh out the offerings on AppExchange.
Daily News,
Posted 16 Apr 2007
European businesses are overcoming their reticence toward offshoring, and looking to India instead of homegrown providers to fulfill their needs.
Daily News,
Posted 16 Apr 2007
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