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A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
A recent Gartner report bemoans the fact that "companies tend to view business intelligence as [just] a bunch of technology."
PowerReviews unveils an affordable -- and "frictionless" -- solution for small retailers.
An IDC survey indicates that few users pay attention to advertising on social networking sites; more than half say they find ads there "annoying."
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
A new sales compensation management tool joins the Makana Motivator family of products.
Forrester Research examines the growing field of social CRM and shows where the value lies.
Magic Quadrant for Social Software '08: New report shows an immature and clustered marketplace for collaborative and social tools.
Quite a bit, apparently: In a new report, food manufacturing improves its standing among consumers, while soft drinks and apparel fare less well.
Tealeaf debuts an array of offerings aimed at digging deeper into mobile-customer behavior.
Sage Summit '08: Sage CRM General Manager David van Toor fields questions on social CRM, the recession, and collaborative communities.
NACCM '08: There's a realm beyond the land of surveys and statistics, and it takes a strong inward assessment to truly cultivate change.
New product release from electronic-signature provider EchoSign offers reporting and analytics to optimize the sales cycle.
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
Sage Summit '08: Keynotes reveal inaugural customer awards and encourage customers to fight through the recession like champions.
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
A new solution by Bazaarvoice aims to bring manufacturers into the conversation.
A provider of help-desk solutions aims to maximize content effectiveness and boost return on investment.
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