Forrester Research announces a framework for assessing your CRM needs and achieving quick wins; accompanying research reveals that less than half of CRM users had been fully satisfied with CRM initiatives.
Daily News,
Posted 28 Aug 2007
Relationship roles are changing as customers take control of how they want to do business.
Daily News,
Posted 28 Aug 2007
A Web-site testing firm targets landing pages as a key factor in conversion rates.
Daily News,
Posted 27 Aug 2007
Sales compensation vendor Centive tries to make its Compel on-demand product as attractive for sales as for finance.
Daily News,
Posted 27 Aug 2007
The emergence of the always-on, always-connected consumer calls for companies to rethink their CRM strategies, says destinationCRM2007 speaker.
Daily News,
Posted 24 Aug 2007
Companies, customers, and industry visionaries were honored this week at destinationCRM2007 for successes in the CRM marketplace over the last year.
Daily News,
Posted 23 Aug 2007
New Sage offering provides productivity and business intelligence improvements; one industry analyst suggests the new version closes the gap between contact management and SFA.
Daily News,
Posted 23 Aug 2007
Focusing on technology, experts at destinationCRM2007 are all about the mobility effect.
Daily News,
Posted 23 Aug 2007
At destinationCRM2007, author and futurist Stan Davis outlines the influence that Web 2.0 is having on companies and their ability to service and sell to the next generation of consumers.
Daily News,
Posted 22 Aug 2007
Well-defined structures and roles are key to maximizing community involvement in Web 2.0 initiatives such as forums, blogs, and chats; a destinationCRM2007 exclusive.
Daily News,
Posted 22 Aug 2007
As part of SpeechTEK 2007, experts discuss the coming role of voice-activated search technology.
Daily News,
Posted 22 Aug 2007
Two sessions at SpeechTEK 2007 center on the importance of speech as a self-service enabler and its ability to serve as a gateway to CRM applications.
Daily News,
Posted 21 Aug 2007
The search giant's speech technology group manager explains at SpeechTEK 2007 how speech technology and mobile applications will help his company 'organize all the world's information.'
Daily News,
Posted 21 Aug 2007
Malcolm Gladwell, the renowned author of The Tipping Point and Blink speaks at destinationCRM2007 about how CRM can break the barrier and make its way to success.
Daily News,
Posted 21 Aug 2007
A session on the emerging technology kicks off the destinationCRM2007 conference in New York, and focuses on how businesses are maximizing profitability analytics.
Daily News,
Posted 20 Aug 2007
Sales effectiveness training gets a four-course meal of process, methodology, technology, and performance metrics from the company's new subscription service.
Daily News,
Posted 20 Aug 2007
By sending exhaustively detailed iPhone bills, service provider AT&T could be trying to head off expensive customer-care calls.
Daily News,
Posted 17 Aug 2007
The offshore market has reached "a unique point" as service providers continue to perfect the global delivery model and offer more domain expertise.
Daily News,
Posted 16 Aug 2007
Webcast provider responds to the explosion in video communications with something sales and marketing teams can use.
Daily News,
Posted 16 Aug 2007
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