Nuance Connections expands distribution of natural language customer self-service applications.
Daily News,
Posted 22 Jan 2013
[24]7 Assist blends chat with big data and predictive capabilities.
Daily News,
Posted 22 Jan 2013
Its acquisition of social marketing firm GroSocial adds to its SMB sales and marketing automation mix.
Daily News,
Posted 22 Jan 2013
New features drive operator efficiency and productivity and enhance customer experience.
Daily News,
Posted 22 Jan 2013
Automated system helps businesses produce local real-time leads using organic search technology.
Daily News,
Posted 21 Jan 2013
Cloud, mobile, social, big data, and analytics are among the disruptive technologies cited.
Daily News,
Posted 18 Jan 2013
Five organizations earn top honors for customer experience transformation efforts and results.
Daily News,
Posted 18 Jan 2013
Analytics designed to help companies get more proactive with agent performance.
Daily News,
Posted 17 Jan 2013
Enhancements further simplify reliability, scalability and support.
Daily News,
Posted 17 Jan 2013
Products include a vending machine that customizes offerings and digital shelf labels.
Daily News,
Posted 16 Jan 2013
The name changes reflects customer demand for multichannel solutions.
Daily News,
Posted 16 Jan 2013
Acquisitions expand the cloud integrator's CRM advisory and cloud integration services.
Daily News,
Posted 15 Jan 2013
New research from Forrester shows customer service hasn't improved all that much in the past year.
Daily News,
Posted 15 Jan 2013
At NRF 2013, major brands say they're rethinking in-store, online purchase behaviors.
Daily News,
Posted 15 Jan 2013
Revoo Insights uncovers opportunities, trends, and issues, allowing businesses to accelerate responses to customer needs.
Daily News,
Posted 15 Jan 2013
Leaders weigh in on the economy, government.
Daily News,
Posted 14 Jan 2013
At global news event, SAP debuts its high-speed Business Suite.
Daily News,
Posted 10 Jan 2013
3CLogic's inbound, outbound, and blended cloud-based contact center software gives LeadMaster CRM clients comprehensive computer telephony capabilities for the LeadMaster system.
Daily News,
Posted 10 Jan 2013
Allows marketers to deliver offers based on location, shopping behavior, and preferences.
Daily News,
Posted 09 Jan 2013
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