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The union between the two companies seeks to provide a superior analytics solution.
Accelerize and its digital marketing software division CAKE yesterday announced a partnership and technology integration with DialogTech, a provider of end-to-end call attribution and conversion platforms. (Featured on SmartCustomerService.com/.)
Accuracy is just part of the battle; marketers also need to know how to interpret location data.
This year's poll finds that CRM efforts will remain a top priority in 2016.
Vuzix M100 wearables come equipped with APX Labs' Skylight software, which will also be compatible with the forthcoming M300 model.
The latest edition of the open-source CRM software includes enhanced sales processes, workflow automation, and a mobile Android app.
The solution brings real-time customer information and 100 percent call recording to Microsoft's communications system.
Mobile will continue to dominate, but businesses need to be aware of the platform's risks.
The service allows users to provide emergency responders with important information to reduce response time. (Featured on SmartCustomerService.com.)
The domestic contact center job market continued its expansion during the summer. (Featured on SmartCustomerService.com.)
The new partnership seeks to improve how businesses handle data from various sources.
New analytics offerings enable companies to measure customer satisfaction, benchmark performance, and gauge the business impact of their social communities.
The faster the response, the more customers are willing to pay. (Featured on SmartCustomerService.com.)
The CRM vendor and the content management provider bolster offerings for customers of both platforms.
The new platform aims to improve B2B marketing performance by providing insight into online behavior.
A report from Frost & Sullivan shares predictions about the state of the cloud contact center solutions market. (Featured on SmartCustomerService.com.)
Marchex, a mobile advertising analytics company, today launched a major security enhancement to Marchex Call Analytics that enables companies to automatically redact credit card numbers from recorded phone calls in real time. (Featured on SmartCustomerService.com.)
Research indicates that though consumers use multiple channels in their shopping journeys, companies are not successfully implementing omnichannel marketing strategies.
The social network is launching new capabilities to enhance the platform's customer service features. (Featured on SmartCustomerService.com.)
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