Interactive Intelligence moves back into the top quadrant, joining Aspect, Avaya, Cisco, Genesys, and Nortel.
Daily News,
Posted 13 Sep 2007
The on-demand provider releases upgrades to two vertical editions, as software-as-a-service vendors take "a more focused approach," according to one industry analyst.
Daily News,
Posted 13 Sep 2007
Yet another market-share report tags the two vendors as the market's only leaders--but this one gives Oracle the edge in product quality. Overall, the CRM arena remains competitive.
Daily News,
Posted 12 Sep 2007
Software conglomerate tells analysts to expect no further acquisitions--for now.
Daily News,
Posted 11 Sep 2007
Integration of Web analytics and CRM targets improvement of B2B marketing and sales.
Daily News,
Posted 11 Sep 2007
The company debuts with a brace of on-demand applications designed to pull more sales data from the popular CRM system.
Daily News,
Posted 10 Sep 2007
Virtual trade shows and other online events are gaining traction, and best practices are emerging to support them.
Daily News,
Posted 10 Sep 2007
A group of industry pundits will launch a new "online career center" at the Gartner CRM Summit later this month.
Daily News,
Posted 07 Sep 2007
The creator of QuickBooks debuts a new on-demand business management system, catering to the very smallest of the small-business segment.
Daily News,
Posted 06 Sep 2007
Gartner predicts CRM software revenue will grow 14 percent this year to exceed $7.4 billion, as SaaS, sales, and foreign markets continue to drive the market.
Daily News,
Posted 06 Sep 2007
The search engine stalwart aims to improve its behavioral-targeting capabilities -- and catch up to its peers.
Daily News,
Posted 05 Sep 2007
The $339 million acquisition is the latest example of the convergence of business intelligence and performance management.
Daily News,
Posted 05 Sep 2007
Two months after the amended lawsuit, the leaders in enterprise software applications continue to battle it out.
Daily News,
Posted 04 Sep 2007
A new report identifies the key factors in call center success, and they require looking beyond the benchmarks.
Daily News,
Posted 04 Sep 2007
The company continues to build out its data integration offerings, but lags behind the competition in broader data quality initiatives, according to one analyst.
Daily News,
Posted 31 Aug 2007
The German software giant doubles the number of Indian outsourcers among its top partners, as part of its ongoing efforts to expand market presence in that country.
Daily News,
Posted 30 Aug 2007
Traditional marketing wisdom has been that a dissatisfied customer tells 10 people. But today that customer has the capacity to tell 10,000 people -- or 10 million.
Daily News,
Posted 30 Aug 2007
The open-source CRM provider's Version 5.0 focuses enhancements on the platform and architecture; the company also provides a roadmap for going public.
Daily News,
Posted 29 Aug 2007
The vendor's newest release adds emotion detection, sitemap functionality, personalized routing, and a bundle of new chat features.
Daily News,
Posted 29 Aug 2007
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