The search engine stalwart aims to improve its behavioral-targeting capabilities -- and catch up to its peers.
Daily News,
Posted 05 Sep 2007
The $339 million acquisition is the latest example of the convergence of business intelligence and performance management.
Daily News,
Posted 05 Sep 2007
Two months after the amended lawsuit, the leaders in enterprise software applications continue to battle it out.
Daily News,
Posted 04 Sep 2007
A new report identifies the key factors in call center success, and they require looking beyond the benchmarks.
Daily News,
Posted 04 Sep 2007
The company continues to build out its data integration offerings, but lags behind the competition in broader data quality initiatives, according to one analyst.
Daily News,
Posted 31 Aug 2007
The German software giant doubles the number of Indian outsourcers among its top partners, as part of its ongoing efforts to expand market presence in that country.
Daily News,
Posted 30 Aug 2007
Traditional marketing wisdom has been that a dissatisfied customer tells 10 people. But today that customer has the capacity to tell 10,000 people -- or 10 million.
Daily News,
Posted 30 Aug 2007
The open-source CRM provider's Version 5.0 focuses enhancements on the platform and architecture; the company also provides a roadmap for going public.
Daily News,
Posted 29 Aug 2007
The vendor's newest release adds emotion detection, sitemap functionality, personalized routing, and a bundle of new chat features.
Daily News,
Posted 29 Aug 2007
Forrester Research announces a framework for assessing your CRM needs and achieving quick wins; accompanying research reveals that less than half of CRM users had been fully satisfied with CRM initiatives.
Daily News,
Posted 28 Aug 2007
Relationship roles are changing as customers take control of how they want to do business.
Daily News,
Posted 28 Aug 2007
A Web-site testing firm targets landing pages as a key factor in conversion rates.
Daily News,
Posted 27 Aug 2007
Sales compensation vendor Centive tries to make its Compel on-demand product as attractive for sales as for finance.
Daily News,
Posted 27 Aug 2007
The emergence of the always-on, always-connected consumer calls for companies to rethink their CRM strategies, says destinationCRM2007 speaker.
Daily News,
Posted 24 Aug 2007
Companies, customers, and industry visionaries were honored this week at destinationCRM2007 for successes in the CRM marketplace over the last year.
Daily News,
Posted 23 Aug 2007
New Sage offering provides productivity and business intelligence improvements; one industry analyst suggests the new version closes the gap between contact management and SFA.
Daily News,
Posted 23 Aug 2007
Focusing on technology, experts at destinationCRM2007 are all about the mobility effect.
Daily News,
Posted 23 Aug 2007
At destinationCRM2007, author and futurist Stan Davis outlines the influence that Web 2.0 is having on companies and their ability to service and sell to the next generation of consumers.
Daily News,
Posted 22 Aug 2007
Well-defined structures and roles are key to maximizing community involvement in Web 2.0 initiatives such as forums, blogs, and chats; a destinationCRM2007 exclusive.
Daily News,
Posted 22 Aug 2007
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