A study by Forrester Research highlights the top marketing, merchandising, and multichannel initiatives as retailers become wiser about the online world.
Daily News,
Posted 05 Oct 2007
Applix bolsters its user community with a cache of new applications, development tools, and tips; one analyst says Applix On-Demand could become a SaaS offering of its own.
Daily News,
Posted 04 Oct 2007
New Gartner research details the strong growth and strengths of India-based service providers, and their inevitable arrival among the global top 10.
Daily News,
Posted 04 Oct 2007
The analyst firm ranks the vendors by revenue and market share, and finds SAS Institute and Microsoft continue to make inroads.
Daily News,
Posted 03 Oct 2007
"Triple-play" subscriptions will shoot up 52 percent in 2007, but in the short term it will not boost the industry's profit margins.
Daily News,
Posted 03 Oct 2007
Wes Hayden becomes president of Nuance Communications' new Enterprise Division, part of Nuance's shift from point technologies to integrated enterprise solutions.
Daily News,
Posted 03 Oct 2007
The networking giant's acquisition of Latigent, a provider of contact center business intelligence software, extends the reach of its Customer Contact Business Unit.
Daily News,
Posted 02 Oct 2007
The corporate parent of the New York Rangers says the league is skating on thin ice.
Daily News,
Posted 02 Oct 2007
The Midwest agency beefs up its automotive CRM by uniting with another industry player.
Daily News,
Posted 01 Oct 2007
Two venture-capital firms help launch and fund a program for companies to develop Force.com applications.
Daily News,
Posted 01 Oct 2007
Out of a field of eight Web analytics products, the latest Forrester Wave elevates five to the top category, a sign of how confusing things are for customers.
Daily News,
Posted 28 Sep 2007
New speech recognition approach converts audio into text to power searches of multimedia files.
Daily News,
Posted 27 Sep 2007
Contact centers are continuing to accelerate toward a distributed, home-based staffing model, says a new report.
Daily News,
Posted 27 Sep 2007
Companies will shell out 16 percent more on customer management apps next year, but nearly one-third of companies have experienced failed implementations -- and 25 percent of all CRM licenses go unused.
Daily News,
Posted 26 Sep 2007
An online consumer education provider and an EFM vendor team up to help companies help their clients.
Daily News,
Posted 26 Sep 2007
The software vendor's ERP unit unveils both a product upgrade and a technology alliance aimed at bolstering its presence among SMB manufacturers.
Daily News,
Posted 25 Sep 2007
Spoiled by customer-centric Web sites in the private sector, visitors of e-government sites are expecting more, according to latest from ForeSee and ACSI.
Daily News,
Posted 25 Sep 2007
British research firm The Grass Roots Group breaks into the U.S. market with a report ranking 10 American cities on customer service; Phoenix is tops, while the New York region comes in at the bottom of a closely packed list.
Daily News,
Posted 24 Sep 2007
A review of product announcements from the Gartner conferences in Hollywood, Fla., last week.
Daily News,
Posted 24 Sep 2007
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