Online retail satisfaction goes down, but economy and price aren't the only ones to blame.
Daily News,
Posted 31 Dec 2007
Ventana Research delivers a pair of reports on the analytics field, both old school and new.
Daily News,
Posted 27 Dec 2007
RealPeopleRatings.com's survey reveals which businesses provide the best customer service, and where they stand with consumers.
Daily News,
Posted 27 Dec 2007
AMC Technology resumes its telephony, contact center, and CRM integration webinar series; targeted programs will help attendees focus on specifics.
Daily News,
Posted 26 Dec 2007
Email continues to play a strong role in marketing campaigns, but improvements are still in high demand.
Daily News,
Posted 26 Dec 2007
When it comes to deploying BI in marketing, best practices can light the path to "information nirvana."
Daily News,
Posted 24 Dec 2007
In enterprise software, look for more consolidation, says a top consultancy; in CRM, more customer-touching interaction.
Daily News,
Posted 24 Dec 2007
Strong companies get more out of business intelligence than weaker ones do.
Daily News,
Posted 21 Dec 2007
The latest version of Aspect Unified IP 6.5.1 expands language capabilities, and adds unified command and real-time reporting.
Daily News,
Posted 20 Dec 2007
The on-demand CRM vendor posts a big IPO, suggesting the tech market is still buoyant.
Daily News,
Posted 20 Dec 2007
The Compel Winter 2008 release from Centive features an interactive dashboard allowing sales pros to view their stats in one place.
Daily News,
Posted 19 Dec 2007
Sugar CRM boosts customization and on-demand capabilities with its latest version, after a platform overhaul.
Daily News,
Posted 19 Dec 2007
The much-anticipated Microsoft Dynamics CRM 4 makes it to market in time for the close of Q4 2007, to the sounds of analyst praise.
Daily News,
Posted 18 Dec 2007
With a new acquisition and fresh features, Cognos aims to improve its performance management platform.
Daily News,
Posted 18 Dec 2007
Marketers can help change the way products are developed, designed, distributed, and -- on a grander level -- ensure that a given company is customer-centric.
Daily News,
Posted 17 Dec 2007
"Getting staff to use the software" remains the biggest challenge for the small and midsize CRM user.
Daily News,
Posted 17 Dec 2007
The world is flat -- and so is the battlefield for control over geographic, navigational, and site-specific information that CRM applications need to grapple with.
Daily News,
Posted 14 Dec 2007
New research identifies archiving and data protection as hot drivers of storage initiatives; EMC continues to lead in market share.
Daily News,
Posted 13 Dec 2007
Introducing a sales automation system for the people who must actually make a product work for the customer: the sales engineer.
Daily News,
Posted 13 Dec 2007
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