Employees gone, lawsuit still unresolved, but despite SAP and TomorrowNow's predicament, third party maintenance seems to be on the rise.
Daily News,
Posted 26 Nov 2007
New research suggests that training your sales team in-house isn't the best way to get lasting results -- but choosing the right outside partner can be tricky, as well.
Daily News,
Posted 26 Nov 2007
As the annual shopping season opens, retailers need to allocate resources more effectively.
Daily News,
Posted 23 Nov 2007
Three CRM vendors have released applications for mobile devices in recent days. What's the payoff for the sales representative?
Daily News,
Posted 22 Nov 2007
Systemic challenges are driving the industry toward self-service and automation.
Daily News,
Posted 22 Nov 2007
Not every step toward a best-in-class BI deployment is going to be a smooth transition.
Daily News,
Posted 21 Nov 2007
For banks, connecting with customers is the coin of the realm.
Daily News,
Posted 21 Nov 2007
Callidus Software President and CEO Robert Youngjohns is heading to Microsoft, but will his stance against multitenant on-demand offerings follow him?
Daily News,
Posted 20 Nov 2007
Though holding its place as the highest-scoring market, many in the manufacturing/nondurable goods industry will unlikely see scores as high in the next quarter.
Daily News,
Posted 20 Nov 2007
Inbound and outbound features unite in an alternative to the dialer; one analyst sees hints of ambition beyond the current offering.
Daily News,
Posted 19 Nov 2007
Customer Care Framework 2008 updates the company's existing integrated agent workspace with hosted application tools, single sign-on, and more.
Daily News,
Posted 16 Nov 2007
As the shopping season approaches, retailers can expect disgruntled customers.
Daily News,
Posted 15 Nov 2007
In the weeks since its delayed IPO, the on-demand voice-messaging vendor has struggled to shed the stigma of patent-infringement allegations.
Daily News,
Posted 14 Nov 2007
With Maximizer CRM 10, the vendor hopes to provide SMBs with the tools to compete.
Daily News,
Posted 14 Nov 2007
At Oracle OpenWorld 2007, executives emphasize the benefits of having made 41 acquisitions in 45 months: "We've become the IPO market for the enterprise software industry."
Daily News,
Posted 13 Nov 2007
Recent market research from Gartner shows overall consolidation but with divisions appearing between specialists and megavendors.
Daily News,
Posted 13 Nov 2007
Xactly's compensation management software will give Siebel CRM On Demand users a quick look at future commissions.
Daily News,
Posted 13 Nov 2007
The $5 billion deal marks ongoing consolidation in the Tier One business intelligence market; a "significant change" in IBM's direction, one analyst notes.
Daily News,
Posted 12 Nov 2007
The research firm's assessment of companies handling access to Web-based applications reveals a rising Sun among the top group.
Daily News,
Posted 12 Nov 2007
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