The software conglomerate's Infor CRM Epiphany Outbound Marketing 7.1 offers industry-specific features for retailers.
Daily News,
Posted 25 Jan 2008
Growth may not equal success: One study finds more than one-third of businesses using WFM in the contact center are not satisfied with the WFM process or with the available software.
Daily News,
Posted 24 Jan 2008
Big Blue snaps up AptSoft, a provider of software designed to help companies make real-time decisions.
Daily News,
Posted 24 Jan 2008
A new survey by the Aberdeen Group reveals the benefits of -- and secret to -- bringing together the feuding departments.
Daily News,
Posted 23 Jan 2008
A new survey reveals more resources -- time, money, and employees -- being dedicated to managing prices in B2B industries.
Daily News,
Posted 23 Jan 2008
The e-commerce solutions provider strives to further its commitment to personalization with a new acquisition.
Daily News,
Posted 22 Jan 2008
The vendor's new contact center search solution allows agents to enter questions in plain English, and get answers the same way.
Daily News,
Posted 21 Jan 2008
The telecommunications powerhouse promises the new release will help businesses improve the overall customer experience -- and cut costs.
Daily News,
Posted 21 Jan 2008
The deal spotlights the ever-increasing importance of social networking, particularly in the B2B space.
Daily News,
Posted 18 Jan 2008
A new Forrester Wave reveals vendors boasting growing functionality, but a comprehensive, easy-to-use solution remains elusive, even for leaders Unica and Aprimo.
Daily News,
Posted 18 Jan 2008
The Force.com platform becomes the first software-as-a-service offering to allow pay-per-login pricing, but the company's CRM applications aren't included.
Daily News,
Posted 17 Jan 2008
Three months after the initial $6.7 billion bid, the juggernaut of enterprise computing pays $8.5 billion for its rival in the middleware market.
Daily News,
Posted 17 Jan 2008
With Amdocs CES 7.5, the company looks to usher in a new era in which consumers control the purchasing process.
Daily News,
Posted 16 Jan 2008
As shareholders approve the acquisition by Big Blue, the business intelligence provider updates its flagship product, aiming to make information-sharing smoother and more accessible.
Daily News,
Posted 16 Jan 2008
National Retail Federation Convention '08: According to the 97th annual NRF confab, what really matters in today's economy goes far beyond price.
Daily News,
Posted 15 Jan 2008
Consumerization, software-as-a-service, and several other industry developments are affecting how application vendors approach smaller organizations.
Daily News,
Posted 15 Jan 2008
The latest version of Selltis Sales gives the whole team access to the entire playbook.
Daily News,
Posted 15 Jan 2008
New data mining release offers improved functionality for a broader base of users.
Daily News,
Posted 14 Jan 2008
Redmond's software giant acquires Norway's Fast Search & Transfer for $1.2 billion, raising questions about how the technology will affect the Web.
Daily News,
Posted 11 Jan 2008
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