Net Promoter Conference '09: The financial services leader relies on a simple measure of customer loyalty that often goes unacknowledged.
Daily News,
Posted 27 Jan 2009
A slew of enhancements mark the 16th update to Oracle's software-as-a-service CRM option, and comparisons to Salesforce.com abound.
Daily News,
Posted 27 Jan 2009
A new report details deficiencies and opportunities for government agencies to connect with citizens.
Daily News,
Posted 26 Jan 2009
The move looks to extend Autonomy's reach into the legal profession's document management sector.
Daily News,
Posted 26 Jan 2009
IBM announces cloud-based services within LotusLive, plus integration with CRM players, social networking, and mobile applications.
Daily News,
Posted 26 Jan 2009
The provider of on-demand financial applications launches its Winter 2009 product.
Daily News,
Posted 23 Jan 2009
Analysts say consolidation in the sales performance management market was expected -- but this particular deal comes as a surprise.
Daily News,
Posted 23 Jan 2009
Research by SiriusDecisions also shows that faulty marketing intelligence has a comparably huge negative effect.
Daily News,
Posted 22 Jan 2009
In a down economy, companies anticipate a negative impact on incentive programs for 2009, but a well-planned, well-implemented program may be just what they need to survive.
Daily News,
Posted 22 Jan 2009
In yet another move to expand its workforce optimization offerings, Aspect Software acquires AIM Technologies.
Daily News,
Posted 21 Jan 2009
MicroStrategy 9, the business intelligence company's first major release in nearly four years, boasts enhanced features and an increase in both scalability and flexibility.
Daily News,
Posted 21 Jan 2009
Penetration for Internet Protocol telephony went from 14 percent in 2007 to 20 percent—but 43 percent of respondents plan to take the plunge in the next two years.
Daily News,
Posted 21 Jan 2009
The company's ClickContact offering enables service providers to turn communication into customer satisfaction.
Daily News,
Posted 21 Jan 2009
NRF Annual '09: Petsmart and Urban Outfitters weigh in on what retailers must do with the horror of 2008 behind them and projections of a difficult 2009 ahead.
Daily News,
Posted 19 Jan 2009
The verticalized solutions aim to improve the customer experience and employee productivity.
Daily News,
Posted 19 Jan 2009
The provider of professional services automation -- now a NetSuite company -- announces closer integration with Salesforce.com.
Daily News,
Posted 19 Jan 2009
The software-as-a-service CRM vendor's new Service Cloud solidifies crowdsourced customer support.
Daily News,
Posted 15 Jan 2009
The research firm compares the top vendors in the space.
Daily News,
Posted 14 Jan 2009
NRF Annual '09: Discounts are tactical, but a brand is forever. The companies that manage to balance the two will be the ones to come out of this recession alive.
Daily News,
Posted 13 Jan 2009
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