With talk of a recession forcing businesses to trim budgets, one expert advises a focus on "quick, inexpensive successes."
Daily News,
Posted 12 Feb 2008
Magic Quadrant '08: The research firm's assessment of the business intelligence sector shows the two vendors joining SAS Institute, Oracle, Cognos, and Business Objects in the top segment.
Daily News,
Posted 12 Feb 2008
The "software-as-a-service" industry takes yet another big step toward the mainstream with a new release from Web-content management vendor Clickability that relies on a series of technologies delivered "as a service."
Daily News,
Posted 11 Feb 2008
The popular software-as-a-service CRM company delivers its 25th release -- Spring '08 -- adding collaboration and content features amidst rumors of ownership-shopping.
Daily News,
Posted 11 Feb 2008
SugarCon '08: The open-source CRM provider gets a new batch of venture-cap cash, and announces a new mobile offering for BlackBerry and other smartphone users.
Daily News,
Posted 08 Feb 2008
The vendor believes consulting on business processes, not solely on software implementation, is the key to unlocking a valuable customer experience.
Daily News,
Posted 07 Feb 2008
Research from one of CRM magazine's Influential Leaders shows that adoption of core ideas and approaches isn't where it should be.
Daily News,
Posted 07 Feb 2008
The expanded partnership between eVergance and Jive Software underscores a growing need to provide tools enabling online consumer forums.
Daily News,
Posted 06 Feb 2008
Experts agree that the need for mobile technology support is out of proportion to smaller companies' level of adoption; even consumer solutions can help bridge the gap.
Daily News,
Posted 06 Feb 2008
Industry heavyweight Ron Verni lands at a field service management company, with a mandate to create growth.
Daily News,
Posted 05 Feb 2008
An upgrade to the company's suite of CRM and sales force automation software aims to extend the relationship between sales and technology.
Daily News,
Posted 05 Feb 2008
After repeatedly failing to come to terms on a friendly merger in 2006 and 2007, Microsoft's hostile advances for the No. 2 search company won't be spurned as easily this time. What does the proposed deal mean for CRM?
Daily News,
Posted 04 Feb 2008
A new AMR survey reveals that "customer-driven issues" are now the main reason for budget increases.
Daily News,
Posted 04 Feb 2008
With financial results in hand and Business ByDesign humming along, the vendor offers some thoughts on what's coming next.
Daily News,
Posted 01 Feb 2008
A new integration between Talisma Corp. and ClickFox will bring analytics to bear on the customer experience.
Daily News,
Posted 01 Feb 2008
Better customer service may require specialized tools to fill the gaps left by software suites, according to Forrester Research.
Daily News,
Posted 31 Jan 2008
Certain approaches -- such as mass-mailing campaigns -- are nearly on the "endangered list," but when done right, direct mail continues to generate the appropriate response.
Daily News,
Posted 31 Jan 2008
A new Gartner study reveals strong growth in the overall outsourcing market -- but even stronger growth in the business-process outsourcing most critical to CRM.
Daily News,
Posted 30 Jan 2008
Riding the Web 2.0 wave, the Sage Software unit provides a place for users and experts to interact.
Daily News,
Posted 29 Jan 2008
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