The expanded partnership between eVergance and Jive Software underscores a growing need to provide tools enabling online consumer forums.
Daily News,
Posted 06 Feb 2008
Experts agree that the need for mobile technology support is out of proportion to smaller companies' level of adoption; even consumer solutions can help bridge the gap.
Daily News,
Posted 06 Feb 2008
Industry heavyweight Ron Verni lands at a field service management company, with a mandate to create growth.
Daily News,
Posted 05 Feb 2008
An upgrade to the company's suite of CRM and sales force automation software aims to extend the relationship between sales and technology.
Daily News,
Posted 05 Feb 2008
After repeatedly failing to come to terms on a friendly merger in 2006 and 2007, Microsoft's hostile advances for the No. 2 search company won't be spurned as easily this time. What does the proposed deal mean for CRM?
Daily News,
Posted 04 Feb 2008
A new AMR survey reveals that "customer-driven issues" are now the main reason for budget increases.
Daily News,
Posted 04 Feb 2008
With financial results in hand and Business ByDesign humming along, the vendor offers some thoughts on what's coming next.
Daily News,
Posted 01 Feb 2008
A new integration between Talisma Corp. and ClickFox will bring analytics to bear on the customer experience.
Daily News,
Posted 01 Feb 2008
Better customer service may require specialized tools to fill the gaps left by software suites, according to Forrester Research.
Daily News,
Posted 31 Jan 2008
Certain approaches -- such as mass-mailing campaigns -- are nearly on the "endangered list," but when done right, direct mail continues to generate the appropriate response.
Daily News,
Posted 31 Jan 2008
A new Gartner study reveals strong growth in the overall outsourcing market -- but even stronger growth in the business-process outsourcing most critical to CRM.
Daily News,
Posted 30 Jan 2008
Riding the Web 2.0 wave, the Sage Software unit provides a place for users and experts to interact.
Daily News,
Posted 29 Jan 2008
The retailing giant saddles up its customer relationships and asks an advertising agency to take the reins.
Daily News,
Posted 29 Jan 2008
One study finds many technology companies link employees' salaries with customer satisfaction.
Daily News,
Posted 28 Jan 2008
Study shows that it's not just seeing, but experiencing, that will get customers believing.
Daily News,
Posted 28 Jan 2008
The $157 million deal unites a key online retailer and a marketing specialist, putting e-commerce and email marketing under one roof.
Daily News,
Posted 25 Jan 2008
The software conglomerate's Infor CRM Epiphany Outbound Marketing 7.1 offers industry-specific features for retailers.
Daily News,
Posted 25 Jan 2008
Growth may not equal success: One study finds more than one-third of businesses using WFM in the contact center are not satisfied with the WFM process or with the available software.
Daily News,
Posted 24 Jan 2008
Big Blue snaps up AptSoft, a provider of software designed to help companies make real-time decisions.
Daily News,
Posted 24 Jan 2008
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