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Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.
A private equity firm's acquisition moves the customer experience management player out of the public sphere.
Another year older, another year stronger-social media continues to gain momentum in the business world.
Large retailers are seeing record numbers in customer satisfaction but small and midsized businesses still feel the pain of the economy.
Unable to connect social media to quantifiable results has made marketers wary of the investment, but this year may be the year all that changes.
New research from Strativity Group finds consumers are willing to pay a premium for goods and services if companies deliver quality experiences.
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Site satisfaction calls for improvement as customers increasingly look online for information about their health.
Economist Intelligence survey indicates that agile decision making is vital to operational efficiency and success -- yet most firms' ability to make good decisions needs improvement.
Hypatia Research evaluates the state of EHRs among healthcare facilities and outlines roadblocks to adoption.
The social collaboration platform provider puts out a new release geared toward community managers.
Pundits say adding the capability will enable quicker, higher quality support for end users.
Magic Quadrant for Social Software in the Workplace '09: Gartner narrows its scope and crowns leaders for the first time, but notes that the market is still immature and there are "no safe bets yet."
The online social CRM product allows salespeople to create deals, link up with social networks, and organize customers with unique SuperTag functionality.
The latest offering will help the company continue to grow marketshare, pundits say.
Forrester Wave on ECM '09: Steady growth and a spate of consolidation mark the latest report by Forrester Research.
A new multinational survey attributes $338.5 billion in lost business to flawed customer service efforts.
A new solution by eTrigue gives sales a taste of marketing automation.
From hodgepodge to homogeneity, Intuit provides a new home for customer information.
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