Industry veterans launch an on-demand billing provider, offering a new way to handle time-based invoicing for goods and services.
Daily News,
Posted 20 May 2008
The new offering combines different historical and real-time information in a bid to improve measurement of contact center performance.
Daily News,
Posted 20 May 2008
Sage Insights '08: A roundup of announcements from last week's partner conference.
Daily News,
Posted 19 May 2008
As master data management moves out of the early-adoption phase, Forrester Research forecasts trends for the year, reasons for failure, and recommendations for future success.
Daily News,
Posted 19 May 2008
TDWI Spring '08: Real-time (or near-real-time) business intelligence continues to improve.
Daily News,
Posted 16 May 2008
Voice Biometrics Conference '08: A new study suggests that consumers are embracing voice verification to protect important personal data.
Daily News,
Posted 16 May 2008
Looking to guide companies through a gloomy economy, the on-demand communications provider's newest offerings are prepackaged -- and predictive.
Daily News,
Posted 15 May 2008
TDWI Spring '08: Line-of-business users want access, but self-service is only a short-term solution.
Daily News,
Posted 15 May 2008
The hefty merger hopes to rival IBM, but provides little advancement in terms of CRM.
Daily News,
Posted 14 May 2008
The unified IP business communications solutions vendor seeks to gain a firm hold with mid-size and large contact centers and enterprises in what one analyst calls "a large, untapped market."
Daily News,
Posted 14 May 2008
Sage Insights '08: The new CEO discusses her observations of the company, and outlines goals and aspirations for the coming year.
Daily News,
Posted 13 May 2008
TDWI Spring '08: The most important element in BI -- the human factor -- is also the most-often overlooked.
Daily News,
Posted 13 May 2008
Gartner and IDC reports show Enterprise 2.0 is growing among enterprises and a valuable resource for retailers.
Daily News,
Posted 12 May 2008
Deloitte gives the government advice on how to appeal to the masses.
Daily News,
Posted 09 May 2008
ISM Top 15 '08: The CRM consultancy anoints its annual crème de la crème of the industry, and divulges emerging and prevalent industry trends.
Daily News,
Posted 09 May 2008
Ribbit, calling itself "Silicon Valley's first phone company," launches a CRM integration with Salesforce.com, paving the way to unite business applications with the spoken word.
Daily News,
Posted 08 May 2008
The provider of customer experience applications for e-commerce companies adds new capabilities to its front and back ends.
Daily News,
Posted 08 May 2008
Magic Quadrant for MCM '08: As consumers move online, so should marketers -- and standalone best-of-breed marketing vendors continue to lead the way in the multichannel campaign management.
Daily News,
Posted 07 May 2008
SAPPHIRE '08: Relying on services-oriented architecture, SAP co-CEO Henning Kagermann believes his company can now help businesses "close the loop" between strategy and execution.
Daily News,
Posted 06 May 2008
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