Information Builders Summit '08: Analysts weigh in on the BI industry and a changing market.
Daily News,
Posted 04 Jun 2008
Driving Innovation '08: Verint Americas President Elan Moriah dishes the next key shifts companies must acknowledge and prepare for in order to remain relevant in an increasingly competitive business landscape.
Daily News,
Posted 04 Jun 2008
Information Builders Summit '08: Information Builders strengthens its WebFOCUS platform, delivering on cost-effectiveness and demands for analytics.
Daily News,
Posted 03 Jun 2008
Driving Innovation '08: Verint Systems CEO and President Dan Bodner says that merely collecting intelligence is worthless without being able to properly utilize the data.
Daily News,
Posted 03 Jun 2008
Attensity's new Market Voice solution strives to harvest customer insight from both direct and indirect channels.
Daily News,
Posted 02 Jun 2008
The popular on-demand CRM vendor puts its cash to good use in snatching up professional services automation developer OpenAir.
Daily News,
Posted 02 Jun 2008
Recent study statistics show increasing dissatisfaction with workforce management software and a growing technology gap, leading one analyst to believe the market may be "at a precipice."
Daily News,
Posted 30 May 2008
Siebel and the Oracle E-Business Suite are ranked in a recent Gartner Magic Quadrant; ClickSoftware and TOA Technologies are visionaries.
Daily News,
Posted 30 May 2008
RightNow Technologies' latest release adds chat and surveys to its multichannel customer-care arsenal, seeking to capture the voice of the customer.
Daily News,
Posted 29 May 2008
The company's new Contact Portal combines the functionality of its contact center offerings, enabling consumers to receive customer service on their own terms -- and through their preferred channel.
Daily News,
Posted 29 May 2008
A new study confirms that integrated marketing is important, but remains difficult to achieve.
Daily News,
Posted 29 May 2008
Business process management provider releases new suite offerings.
Daily News,
Posted 28 May 2008
For the second time in as many weeks, Verint gained a victory over Nice Systems in the long-running patent-infringement cases over speech analytics and IP recording in the contact center.
Daily News,
Posted 28 May 2008
Alterian's latest upgrade aims to integrate marketing operations to decrease costs, improve performance and increase scalability.
Daily News,
Posted 27 May 2008
AIIM content management research shows steady Enterprise 2.0 growth--but also vague understanding of the topic.
Daily News,
Posted 27 May 2008
The open source CRM vendor moves to put customization and control in the hands of enterprise customers and partners.
Daily News,
Posted 22 May 2008
A recent study finds that quality of service has deteriorated over the last 10 years--and contact centers are finding it harder than ever to keep agents in the seats.
Daily News,
Posted 22 May 2008
A new study maintains that while many companies claim they're crafting quality customer service, most still fail to deliver.
Daily News,
Posted 21 May 2008
The relative newcomer -- a provider of "business-innovation platforms" -- looks to add Talisma's customer-interaction software to its rapidly expanding platform.
Daily News,
Posted 21 May 2008
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