The deal will deliver strategic customer analytics solutions.
Daily News,
Posted 31 Jan 2013
The deal brings a sports CRM and management component to SAP.
Daily News,
Posted 31 Jan 2013
Designed for sales reps, the solution weds voice, email, and CRM.
Daily News,
Posted 30 Jan 2013
Parature now extends Microsoft Dynamics CRM with a customer portal, Web self-service, live chat, mobile, and social customer service.
Daily News,
Posted 30 Jan 2013
New app lets marketers integrate push messaging into digitital marketing campaigns across email, text, social, and the Web.
Daily News,
Posted 30 Jan 2013
The cloud-based offering addresses growing market demand and customer need for flexibility
Daily News,
Posted 30 Jan 2013
The deal accelerates Genesys' workforce optimization solutions.
Daily News,
Posted 29 Jan 2013
Community managers get more insights into customer traction.
Daily News,
Posted 29 Jan 2013
Software integration marries marketing and financial data.
Daily News,
Posted 29 Jan 2013
Transparency.twitter.com unleashes data about copyright notices, removal, and information requests.
Daily News,
Posted 28 Jan 2013
Call Center Satisfaction Index finds Web self-service and email dominate the non-phone mix of contact channels, but social media is playing a critical role.
Daily News,
Posted 25 Jan 2013
New feature makes multichannel data analysis and reporting easier for marketers.
Daily News,
Posted 24 Jan 2013
The solution connects companies to Twitter to advance social media strategies beyond monitoring.
Daily News,
Posted 24 Jan 2013
Marketers get greater insights and analytic capabilities.
Daily News,
Posted 24 Jan 2013
Intradiem 9.0 simplifies task management for contact center agent idle time.
Daily News,
Posted 24 Jan 2013
The latest version is specifically designed for customer support teams of 100 or more representatives.
Daily News,
Posted 23 Jan 2013
Insight-To-Action lets businesses integrate social conversations into CRM systems.
Daily News,
Posted 23 Jan 2013
Product will give users greater insight into social sentiment around topics and terms.
Daily News,
Posted 23 Jan 2013
The product is an integrated cross-channel customer service tool for contact centers.
Daily News,
Posted 23 Jan 2013
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