TDWI Spring '08: Line-of-business users want access, but self-service is only a short-term solution.
Daily News,
Posted 15 May 2008
The hefty merger hopes to rival IBM, but provides little advancement in terms of CRM.
Daily News,
Posted 14 May 2008
The unified IP business communications solutions vendor seeks to gain a firm hold with mid-size and large contact centers and enterprises in what one analyst calls "a large, untapped market."
Daily News,
Posted 14 May 2008
Sage Insights '08: The new CEO discusses her observations of the company, and outlines goals and aspirations for the coming year.
Daily News,
Posted 13 May 2008
TDWI Spring '08: The most important element in BI -- the human factor -- is also the most-often overlooked.
Daily News,
Posted 13 May 2008
Gartner and IDC reports show Enterprise 2.0 is growing among enterprises and a valuable resource for retailers.
Daily News,
Posted 12 May 2008
Deloitte gives the government advice on how to appeal to the masses.
Daily News,
Posted 09 May 2008
ISM Top 15 '08: The CRM consultancy anoints its annual crème de la crème of the industry, and divulges emerging and prevalent industry trends.
Daily News,
Posted 09 May 2008
Ribbit, calling itself "Silicon Valley's first phone company," launches a CRM integration with Salesforce.com, paving the way to unite business applications with the spoken word.
Daily News,
Posted 08 May 2008
The provider of customer experience applications for e-commerce companies adds new capabilities to its front and back ends.
Daily News,
Posted 08 May 2008
Magic Quadrant for MCM '08: As consumers move online, so should marketers -- and standalone best-of-breed marketing vendors continue to lead the way in the multichannel campaign management.
Daily News,
Posted 07 May 2008
SAPPHIRE '08: Relying on services-oriented architecture, SAP co-CEO Henning Kagermann believes his company can now help businesses "close the loop" between strategy and execution.
Daily News,
Posted 06 May 2008
The release marks another contact center-specific offering available now from the software giant, and underscores a future move to make inroads with large-scale, more complex contact centers.
Daily News,
Posted 06 May 2008
Integration of partner technologies aims to enhance all marketing operations with user generated content.
Daily News,
Posted 05 May 2008
Infor releases a CRM software package designed to meet the needs of the midmarket.
Daily News,
Posted 05 May 2008
SAPPHIRE '08: At SAP's annual user conference, the opening keynote address stresses the value of teamwork and its importance to any CRM investment.
Daily News,
Posted 05 May 2008
Introducing a rebuilt version of its CRM application to run natively on Research In Motion's BlackBerry mobile devices, SAP aims to give companies universal access.
Daily News,
Posted 02 May 2008
Retailers beware: Survey blames inflation, unemployment, and smaller income gains for buyer burnout.
Daily News,
Posted 01 May 2008
CallMiner plans to enter a new realm, large enterprises, and prove its solution's scalability with its latest Eureka release.
Daily News,
Posted 01 May 2008
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