Landslide Technologies' latest release includes a revamped interface, sales process tools, and an expanded VIP service for management.
Daily News,
Posted 31 Jul 2008
Aspect Software looks to close the loop with new e-learning and agent-hiring features in PerformanceEdge -- and delivers them as software-as-a-service.
Daily News,
Posted 31 Jul 2008
Company executives insist the acquisition will only help accelerate voice automation innovation for the masses.
Daily News,
Posted 30 Jul 2008
Pivotal CRM 6.0 makes the platform more familiar for users.
Daily News,
Posted 30 Jul 2008
As email service providers extend their expertise to SMS and text messaging, consumers may have to be induced to respond.
Daily News,
Posted 29 Jul 2008
Better customer information leads to higher retention rates.
Daily News,
Posted 29 Jul 2008
A new product from Bazaarvoice elevates the engagement of user-generated content through customer storytelling.
Daily News,
Posted 28 Jul 2008
The open-source data integration company provides a SugarCRM Solution Pack to solve integration woes.
Daily News,
Posted 28 Jul 2008
Research from Aberdeen Group indicates customer satisfaction can only take place if agents meet an unmet consumer need in addition to resolving issues.
Daily News,
Posted 25 Jul 2008
Marketing automation and knowledge management headline the company's latest list of enhancements, as well as those coming from its partners.
Daily News,
Posted 25 Jul 2008
In a growing trend across all verticals, the latest Yankee Group study finds 50 percent of service providers cannot explain what the customer experience should be.
Daily News,
Posted 24 Jul 2008
ABI Research predicts the industry will reach $1.3 billion within five years.
Daily News,
Posted 23 Jul 2008
The multichannel communications provider's offering has the potential to accelerate adoption of hosted solutions in this space, according to an analyst.
Daily News,
Posted 23 Jul 2008
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
Daily News,
Posted 22 Jul 2008
With Web-enabled mobile devices on the rise, the company's mobile analytics will enhance its latest SiteCatalyst release.
Daily News,
Posted 22 Jul 2008
The vendor launches a new bookmarking solution for sales and marketing materials.
Daily News,
Posted 21 Jul 2008
The scope of master data management widens -- and Gartner alters its report name to reflect the change.
Daily News,
Posted 21 Jul 2008
AIIM offers a return-on-investment calculator for email management -- and spotlights the problem that email has become.
Daily News,
Posted 18 Jul 2008
A new Aberdeen report says profitability is dependent on repeat buyers and a focus on lifetime customer value.
Daily News,
Posted 18 Jul 2008
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