Customers still want to speak to live agents, but companies aren't making it easy for either side, according to a new report.
Daily News,
Posted 24 Sep 2008
Oracle OpenWorld '08: Intel's CEO addresses the fast-paced world of computing, an extended commitment with Oracle, and Green IT.
Daily News,
Posted 23 Sep 2008
A new Event Manager module aims to take the 'manual' out of manual labor.
Daily News,
Posted 23 Sep 2008
Oracle OpenWorld '08: The vendor kicks off its annual conference with a Monday keynote filled with a laundry list of announcements, strategies, and roadmaps.
Daily News,
Posted 22 Sep 2008
Gartner Web Portals, Content & Collaboration Summit '08: An active and collaborative community involves taking liberties and setting limitations.
Daily News,
Posted 19 Sep 2008
Annual Call Center Exhibition '08: In an environment where attrition and change are rampant, one speaker argued without passion, contact center agents are lost.
Daily News,
Posted 18 Sep 2008
destinationCRM Exclusive: The consultancy gathers its resources and expertise in software-as-a-service CRM -- and stresses that SaaS may not be right for everyone.
Daily News,
Posted 18 Sep 2008
Gartner Web Innovation Summit '08: Salesforce.com chairman and CEO weighs in on the evolving software landscape and his CRM company's monumental leap onto the platform.
Daily News,
Posted 17 Sep 2008
Annual Call Center Exhibition '08: According to the keynote presenter, only a personal connection can lead to true satisfaction.
Daily News,
Posted 17 Sep 2008
TreeHouse Interactive's channel management suite gets an overhaul in advance of integration with Oracle CRM On Demand.
Daily News,
Posted 17 Sep 2008
Gartner Web Innovation Summit '08: Computing on the Web today means community, collaboration, and consumerization.
Daily News,
Posted 16 Sep 2008
destinationCRM Exclusive: A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
Daily News,
Posted 16 Sep 2008
SalesLogix version 7.5 offers extended Web access and customization features.
Daily News,
Posted 15 Sep 2008
100 percent of companies surveyed by Aberdeen Group report either having customer experience management in place or planning on having it within 30 months.
Daily News,
Posted 12 Sep 2008
SAS Institute broadens its customer intelligence with a new analytics solution.
Daily News,
Posted 12 Sep 2008
New research indicates that a 3.6 percent drop in 2007 may be followed by further declines this year -- and well into 2009.
Daily News,
Posted 11 Sep 2008
Gartner CRM Summit '08: Key takeaways include building upon the customer experience and embracing social trends; 90 percent of attendees report CRM budgets have either remained the same or increased over the past year.
Daily News,
Posted 11 Sep 2008
New research suggests that the bulk of an average marketer's budget is now spent online.
Daily News,
Posted 10 Sep 2008
The nGenera company's latest release looks to proactively avoid potentially poor experiences.
Daily News,
Posted 10 Sep 2008
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