Demandbase's platform maps IP addresses to businesses and consumers.
Daily News,
Posted 05 Feb 2013
Addition of eg's capabilities enables Aspect to orchestrate how organizations serve customers from the point of interaction to the point of delivery.
Daily News,
Posted 04 Feb 2013
Self-service option includes analytics, reporting, and visualization capabilities.
Daily News,
Posted 04 Feb 2013
The deal adds session border control technology to Oracle's communications offering to speed the deployment of all-IP networks.
Daily News,
Posted 04 Feb 2013
The deal adds to IBM's business analytics initiatives.
Daily News,
Posted 04 Feb 2013
The integrated solution promises NetSuite customers enhanced service through knowledge management and Web self-service.
Daily News,
Posted 04 Feb 2013
The solution brings together CRM data with multiple means of customer contact.
Daily News,
Posted 04 Feb 2013
The former Oracle CRM executive will drive growth of the agency's cloud applications, platform, and data.
Daily News,
Posted 01 Feb 2013
Genesys Connect for Salesforce Service Cloud is now available on Salesforce.com's AppExchange.
Daily News,
Posted 31 Jan 2013
The company plans to continue to aggressively go after cloud computing share.
Daily News,
Posted 31 Jan 2013
The new app gives on-the-go merchants tools to search and take action on customer data, while simplifying Facebook marketing.
Daily News,
Posted 31 Jan 2013
Kirsten Bay takes on the job. Ian Bonner stays on as chairman of the board.
Daily News,
Posted 31 Jan 2013
Maximizer CRM 12 Winter 2012 offers improved integration to mobile devices and other software.
Daily News,
Posted 31 Jan 2013
BT Contact upgrades help organizations address changing customer expectations driven by digital communication channels such as social media, Web chat, and video.
Daily News,
Posted 31 Jan 2013
The deal will deliver strategic customer analytics solutions.
Daily News,
Posted 31 Jan 2013
The deal brings a sports CRM and management component to SAP.
Daily News,
Posted 31 Jan 2013
Designed for sales reps, the solution weds voice, email, and CRM.
Daily News,
Posted 30 Jan 2013
Parature now extends Microsoft Dynamics CRM with a customer portal, Web self-service, live chat, mobile, and social customer service.
Daily News,
Posted 30 Jan 2013
New app lets marketers integrate push messaging into digitital marketing campaigns across email, text, social, and the Web.
Daily News,
Posted 30 Jan 2013
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