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Evoke CRM study ranks the most social CRM companies on the Web.
Social media usage report reveals that for marketers social media is now a strategic initiative, good content is king, and video will be the hottest social channel.
IVRguard is based on the company's VBVoice IVR toolkit.
A Harvard Business Review survey shows the immaturity of business activity in the space.
RightNow Summit '10: Panelists discuss how social media should be addressed across all departments.
With its latest release of Customer Process Manager, Pegasystems aims to make customer interactions more meaningful and customer feedback more actionable.
As consumers become more and more connected, even leading companies are struggling to keep up.
With new industry- and department-specific capabilities, PivotLink expands its BI prowess.
RightNow Summit '10, Day 2: RightNow's "chief morale officer" explains the value of establishing a corporate atmosphere that's respectful of employees.
eGain Social Experience Suite enables agents to move heated customer debates from social networking sites like Facebook and Twitter to private interaction channels
Shop.org Summit '10The CEO of Urban Outfitters delivers opening keynote.
Marketing From The Cloud Research Brief: How Digital Marketers Are Using SaaS Based Software Tools '10: Survey respondents have adopted cloud-based web analytics tools but have shied away from lead nurturing software.
RightNow CX for Facebook allows organizations to interact with consumers via Facebook from the agent desktop
DEMO Fall '10: SAP Co-CEO Bill McDermott announces the launch of new applications and champions SAP's partnership ecosystem.
A few years following the acquisition of Talisma, nGenera unites its collaboration and customer interaction product sets on one platform.
A Deloitte study uncovers the changing face of brand advocates and the necessary steps companies must make to get influential consumers on their side.
Rosetta Stone will be the first company to use Parature's new Facebook application
The ROI of Social Media Marketing: Forrester Research has developed a social media marketing scorecard that could end the ROI dilemma.
The provider of enterprise communications announces OpenScape Fusion Social Media.
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