Nuance Communications' Mobile Care solution might be the answer for those looking to avoid automated phone systems.
Daily News,
Posted 19 Feb 2009
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
Daily News,
Posted 18 Feb 2009
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
Daily News,
Posted 18 Feb 2009
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
Daily News,
Posted 18 Feb 2009
Despite a slight drop in customer satisfaction, e-commerce and retail put up a strong fight against the economy.
Daily News,
Posted 17 Feb 2009
A new study finds WFO had a very good 2008, despite the economic downturn.
Daily News,
Posted 16 Feb 2009
ANA TV & Everything Video Forum '09: No matter what screen the consumer's looking at, the video message still needs to connect.
Daily News,
Posted 13 Feb 2009
Shocking new research finds many companies still don't fully understand their own customer service organizations.
Daily News,
Posted 13 Feb 2009
Enkata launches a cloud-computing service focused on first-call resolution -- something, according to one industry report, that nearly half of all contact centers fail to even measure.
Daily News,
Posted 13 Feb 2009
Forrester Wave on Listening Platforms '09: The analyst firm listens closely to a market segment that used to be known as brand monitoring.
Daily News,
Posted 13 Feb 2009
New unified communication offerings are geared to help companies cut costs while improving customer service.
Daily News,
Posted 12 Feb 2009
User-Generated Content Expo '09: What's the value of a video that's been seen a million times, if no one buys anything?
Daily News,
Posted 12 Feb 2009
The popular on-demand ERP and CRM provider announces a version for the retail industry, and has its first profitable quarter.
Daily News,
Posted 12 Feb 2009
BlackBerry Media Event: The smartphone provider describes the release as "the easiest upgrade ever."
Daily News,
Posted 11 Feb 2009
User-Generated Content Expo '09: Executives of iStockphoto explain how passion -- backed by user insight -- can be the foundation for a booming business.
Daily News,
Posted 11 Feb 2009
A provider of software for lead generation and Web analytics releases a new product to further segment and target prospects.
Daily News,
Posted 10 Feb 2009
The Spring '09 release of the popular on-demand CRM platform includes new social functions for salespeople.
Daily News,
Posted 10 Feb 2009
Oracle BI Forum: Blending BI and performance management can lead to operational and management excellence.
Daily News,
Posted 10 Feb 2009
Magic Quadrant '09: This year's edition shows the biggest players dominating the BI Platform market.
Daily News,
Posted 09 Feb 2009
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