The software-as-a-service CRM vendor's new Service Cloud solidifies crowdsourced customer support.
Daily News,
Posted 15 Jan 2009
The research firm compares the top vendors in the space.
Daily News,
Posted 14 Jan 2009
NRF Annual '09: Discounts are tactical, but a brand is forever. The companies that manage to balance the two will be the ones to come out of this recession alive.
Daily News,
Posted 13 Jan 2009
NRF Annual '09: No pressure or anything, but retailers are the key to building "a stronger America."
Daily News,
Posted 13 Jan 2009
New research shows confusion among users over what unified communications really means.
Daily News,
Posted 13 Jan 2009
New research says IP had a ringing 2008, rising 37 percent, but that growth is likely to flatline this year.
Daily News,
Posted 12 Jan 2009
New research finds the market for enterprise unified messaging and voicemail systems continues to grow, particularly abroad.
Daily News,
Posted 12 Jan 2009
"Customer satisfaction" and "customer retention" top the list for marketing executives.
Daily News,
Posted 12 Jan 2009
The small-business CRM provider unleashes Basic, Deluxe, and Pro editions.
Daily News,
Posted 12 Jan 2009
Customer retention is one thing. Identifying the right ones to retain is another.
Daily News,
Posted 07 Jan 2009
New online community offers mobile computer users the chance to help reinvent product development.
Daily News,
Posted 07 Jan 2009
Analysts weigh in on content management trends for the New Year.
Daily News,
Posted 07 Jan 2009
In this recessionary holiday season, the two online players tie for first, while all others fall short of "excellence."
Daily News,
Posted 05 Jan 2009
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
Daily News,
Posted 05 Jan 2009
A Forrester analyst reveals a five-part plan to deploy successful applications -- and to defy the downturn in the process.
Daily News,
Posted 05 Jan 2009
The new service offers biometrically authorized payments via phone, providing convenience and security.
Daily News,
Posted 24 Dec 2008
Any improvements in customer satisfaction given today's economy is noteworthy, but government could still use more votes.
Daily News,
Posted 23 Dec 2008
Gartner's most recent MarketScope looks at how businesses in the consumer world are using sales force automation.
Daily News,
Posted 23 Dec 2008
The new multi-tenancy licensing option in its OpenScape Contact Center solution opens up new markets for the company, says one analyst.
Daily News,
Posted 22 Dec 2008
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