The platform lets companies interact with customers and integrate internal business processes.
CRM Featured News,
Posted 30 Aug 2011
Features include call center wizard, service quotes, intelligent part selection, appointment booking, and repair scheduling.
CRM Featured News,
Posted 30 Aug 2011
The results of a new government study echo a White House order to streamline federal service delivery.
CRM Featured News,
Posted 30 Aug 2011
The enhanced interface streamlines CRM workflows
CRM Featured News,
Posted 29 Aug 2011
The new solution promises better outreach to potential students.
CRM Featured News,
Posted 29 Aug 2011
eGain Offers enables businesses to personalize Facebook fan page experiences in minutes with targeted coupons and proactive help.
CRM Featured News,
Posted 26 Aug 2011
Five9's advanced technology delivers call routing and helps 2-1-1 California strengthen its disaster response support capabilities.
CRM Featured News,
Posted 26 Aug 2011
Update gives sales teams visibility into changes in the forecast.
CRM Featured News,
Posted 25 Aug 2011
Every company can now setup their own Internet shopping cart platform without requiring outsourced specialists.
CRM Featured News,
Posted 25 Aug 2011
The addition of an online help desk app expands Zoho's presence in the Google Apps Marketplace.
CRM Featured News,
Posted 25 Aug 2011
Email senders can now create and track email campaigns with Microsoft Dynamics CRM, Sage CRM and Sage SalesLogix.
CRM Featured News,
Posted 25 Aug 2011
The integration voice-enables any Salesforce.com form.
CRM Featured News,
Posted 25 Aug 2011
The company's Social Connect offerings are enhanced through a strategic partnership with Janrain.
CRM Featured News,
Posted 24 Aug 2011
New technology mobilizes field sales and services personnel throughout the Web; replaces impersonal chat platforms by ‘humanizing' online interactions.
CRM Featured News,
Posted 24 Aug 2011
Genesys Mobile Customer Engagement Strategy evolves companies from transactional, service-only apps to mobile customer conversations.
CRM Featured News,
Posted 24 Aug 2011
E-book aids marketers with social media campaigns.
CRM Featured News,
Posted 23 Aug 2011
New features include social scorecarding, an author hub, and competitive intelligence functions.
CRM Featured News,
Posted 23 Aug 2011
The IP communications provider scoops up a mobile group messaging services provider.
CRM Featured News,
Posted 22 Aug 2011
The generation is heavily influenced by peer support for shopping decisions, according to the research.
CRM Featured News,
Posted 19 Aug 2011
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