A new study finds that Americans say loyalty and rewards programs miss the mark with membership benefits and aren't driving loyalty.
CRM Featured News,
Posted 16 Mar 2011
Analyst Nate Elliott recommends developing global outreach strategies through social media.
CRM Featured News,
Posted 16 Mar 2011
Cloud computing believed to be integral for the company's future growth.
CRM Featured News,
Posted 15 Mar 2011
Chat solution provides auto dealers with multiple avenues to create more personal connections with shoppers online.
CRM Featured News,
Posted 15 Mar 2011
New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.
CRM Featured News,
Posted 14 Mar 2011
The offering is the company's next-generation hosted solution for inbound and outbound call center management.
CRM Featured News,
Posted 14 Mar 2011
Customer interaction management solutions vendor creates a new division to meet demand for business-to-consumer smartphone applications.
CRM Featured News,
Posted 11 Mar 2011
DMG research shows innovation and growth to continue in the WFO market through 2013.
CRM Featured News,
Posted 10 Mar 2011
Survey pinpoints opportunities for consumers, retailers and brands in emerging approaches that leverage social networking to drive commerce.
CRM Featured News,
Posted 10 Mar 2011
The Allegiance Engage platform is expected to help the top-ranked airline improve customer service even further.
CRM Featured News,
Posted 09 Mar 2011
Patented, burstable platform enables hosted dialer provider to scale inbound/outbound call processing on demand.
CRM Featured News,
Posted 09 Mar 2011
A new survey finds companies miss opportunities for customer connections in the billing process.
CRM Featured News,
Posted 08 Mar 2011
The new product offers contacts, calendar, communications, and collaboration in one place.
CRM Featured News,
Posted 08 Mar 2011
A report by the Temkin Group surveying 6,000 consumers determines that social media is not yet the largest "word of mouth" medium.
CRM Featured News,
Posted 07 Mar 2011
The new application will assist customers manage higher volumes of service issues through social media tools.
CRM Featured News,
Posted 04 Mar 2011
A compound annual growth rate of 35 percent is expected during the next four years.
CRM Featured News,
Posted 03 Mar 2011
A trusted advisor joins the Mzinga executive team and board of directors.
CRM Featured News,
Posted 02 Mar 2011
New system uses speaker recognition to identify agents on call recordings.
CRM Featured News,
Posted 01 Mar 2011
New application will offer sales professionals new ways to collaborate with teams and manage customer information.
CRM Featured News,
Posted 01 Mar 2011
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