Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds.
CRM Featured News,
Posted 07 Feb 2011
Forrester's report on co-creation outlines six co-creation engagements.
CRM Featured News,
Posted 02 Feb 2011
The addition of data intelligence services strengthens Convio's enterprise offering.
CRM Featured News,
Posted 01 Feb 2011
Solution designed to increase employee productivity and improve customer service
CRM Featured News,
Posted 01 Feb 2011
Chatter.com makes private social networks available to every company around the world.
CRM Featured News,
Posted 31 Jan 2011
Parature Appoints former Salesforce.com Senior Sales Executive Mike Minelli to Chief Revenue Officer
CRM Featured News,
Posted 31 Jan 2011
Collaboration reinforces IBM's commitment to cloud computing.
CRM Featured News,
Posted 28 Jan 2011
The new solution is powered by social intelligence for real-time promotions.
CRM Featured News,
Posted 28 Jan 2011
Dell posts gains in IVR performance in Vocalabs study of phone-based tech support.
CRM Featured News,
Posted 28 Jan 2011
As part of the company's customer engagement strategy, St. John looks to Escalate to standardize all-channel clienteling best practices.
CRM Featured News,
Posted 28 Jan 2011
The research firm continues its focus on actionable input to clients' decisions and public sector research.
CRM Featured News,
Posted 28 Jan 2011
Joint effort brings world-class integration services and CRM competency to CTI platform.
CRM Featured News,
Posted 27 Jan 2011
The new product release focuses on integration and enhancements to order management functionality.
CRM Featured News,
Posted 27 Jan 2011
Integration enables organizations to cost-effectively create and optimize a complete inbound closed-loop marketing program.
CRM Featured News,
Posted 27 Jan 2011
Deployment of all-in-one IP communications software suite improves customer service by adding multichannel functionality and remote agent support.
CRM Featured News,
Posted 27 Jan 2011
Sword Ciboodle's new VP brings experience with social technology and traditional CRM.
CRM Featured News,
Posted 26 Jan 2011
Agent training is found to be the single greatest cost for contact centers.
CRM Featured News,
Posted 26 Jan 2011
The contact center solution will enable Mobile TeleSystems to better serve more than 10 million customers.
CRM Featured News,
Posted 26 Jan 2011
New Genesys Workforce Optimization suite tightly integrates intelligent routing for customer-centric business outcomes
CRM Featured News,
Posted 25 Jan 2011
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