Medallia's text analytics solution brings unstructured data analysis to organizations.
Daily News,
Posted 07 Dec 2010
Stronger integration of customer data, online customer service, and company brand values seen as critical for turning large B2C call centers into revenue generators.
Daily News,
Posted 07 Dec 2010
As social and mobile technologies transform shopping, retailers embrace innovative strategies for using customer conversations to stay close to consumers.
Daily News,
Posted 06 Dec 2010
A recent partnership between three software companies aims to bridge the gap between sales, marketing, and CRM.
Daily News,
Posted 06 Dec 2010
TreeHouse Interactive enhances its Marketing View software. Upgrades include Web services and integrated landing page analytics.
Daily News,
Posted 06 Dec 2010
Verint's Customer Interaction Analytics portfolio includes text and sentiment analytics.
Daily News,
Posted 06 Dec 2010
Gartner's MQ of EIA reveals that many vendors now offer e-mail archiving
Daily News,
Posted 03 Dec 2010
Manticore Technology offers exciting new product enhancements and hints at future CRM integrations.
Daily News,
Posted 03 Dec 2010
inContact aims to further service mid-market contact centers in providing their cloud-based workforce management solution.
Daily News,
Posted 03 Dec 2010
Voice Experience Manager allows businesses to a identify a caller before they enter the IVR maze
Daily News,
Posted 02 Dec 2010
Taking action on feedback collected through social media, mobile, and text analytics are at the top of the list.
Daily News,
Posted 02 Dec 2010
In Part 2 of its study, Evoke CRM study ranks the most social CRM companies on the Web.
Daily News,
Posted 02 Dec 2010
AMI-Partners research indicates that SMBs are steadily turning to mobile applications to cut down on computing costs and address the needs of an increasingly mobile workforce.
Daily News,
Posted 02 Dec 2010
Vendor Deep Dive — Zuora, Part 1: The on-demand billing specialist recently unveiled four different editions of Z-Commerce for the Cloud, providing infrastructure for the pay-as-you-go business model.
Daily News,
Posted 02 Dec 2010
New MyAccount application gives customers self-service access to their invoices 24/7.
Daily News,
Posted 01 Dec 2010
The Forrester Wave: Enterprise Business Intelligence Platforms '10: Eight vendors qualify as Leaders in this year's report as industry-wide BI functionality and information management functionality improves.
Daily News,
Posted 01 Dec 2010
With the launch of Conversation Center, the company adds another module to its Social Media Analytics platform.
Daily News,
Posted 01 Dec 2010
MQ for EMM '10: Infor gets booted from an MQ for EMM that looks similar to the past two reports.
Daily News,
Posted 01 Dec 2010
The Forrester Wave: CRM Suites Customer Service Solutions report evaluates 19 of the leading CRM suite solutions
Daily News,
Posted 01 Dec 2010
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