|
Users gain more control, flexibility, and time savings with end-to-end, automated IVR, contact center, and voice infrastructure testing.
CRM Featured Articles,
Posted 22 Aug 2012
Solution provides foundation for better tracking of customer identity data.
CRM Featured Articles,
Posted 21 Aug 2012
New extension provides customers with advanced cloud and hybrid support.
CRM Featured Articles,
Posted 20 Aug 2012
REST API allows voice with visuals' mobility communications to be added to new and existing IVR systems.
CRM Featured Articles,
Posted 20 Aug 2012
New cloud solution makes it easier to optimize end-to-end call center experiences.
CRM Featured Articles,
Posted 20 Aug 2012
The deal adds real-time, mobile customer engagement and risk intervention capabilities to decision management applications.
CRM Featured Articles,
Posted 17 Aug 2012
New venture will provide collective intelligence on local ad inventory for buyers and sellers.
CRM Featured Articles,
Posted 16 Aug 2012
Don't overlook your advocates and influencers.
CRM Featured Articles,
Posted 16 Aug 2012
Companies that make an experience "frictionless" and that build for the future win.
CRM Featured Articles,
Posted 16 Aug 2012
Customer Service Experience panelists think things will only get worse before they get better.
CRM Featured Articles,
Posted 15 Aug 2012
The solution provides users with purchase and payment behavior data on 20 million U.S. companies.
CRM Featured Articles,
Posted 15 Aug 2012
Execs share thoughts on customer trust, brand experience, and social CRM.
CRM Featured Articles,
Posted 14 Aug 2012
Integrates email, social media marketing capabilities with CRM.
CRM Featured Articles,
Posted 14 Aug 2012
As social media customer service channels increase, companies can convert interactions to sales leads, product ideation, and reduced contact center costs.
CRM Featured Articles,
Posted 14 Aug 2012
Now any company will be able to create private social communities to connect with customers and partners in entirely new ways
CRM Featured Articles,
Posted 14 Aug 2012
But while customers embrace new channels, businesses have to catch up, Customer Service Experience speakers warn.
CRM Featured Articles,
Posted 13 Aug 2012
Start with the "five Cs" of in-store marketing, analyst says.
CRM Featured Articles,
Posted 13 Aug 2012
CRM Evolution keynote Michael Vickers emphasizes creating added value in customer relationships.
CRM Featured Articles,
Posted 13 Aug 2012
Vendors partner to provide cloud-based, multichannel solution.
CRM Featured Articles,
Posted 13 Aug 2012
|