Gartner Wireless Summit '09: More than anything else, consumers want time- and location-sensitive information.
Daily News,
Posted 10 Mar 2009
The release targets global expansion and cost savings -- two compelling attributes, says one industry analyst.
Daily News,
Posted 09 Mar 2009
Gartner Business Intelligence Summit '09: BI remains a top priority, but one that often conflicts with reality.
Daily News,
Posted 09 Mar 2009
With its latest release of Insights, the community platform provider establishes metrics and methodology to show the health of communities.
Daily News,
Posted 04 Mar 2009
A recent report on sales performance optimization shows a gap between expectations and capabilities.
Daily News,
Posted 04 Mar 2009
The marketing automation vendor's latest release focuses on usability and that human touch.
Daily News,
Posted 03 Mar 2009
On-demand billing vendor Zuora takes its Z-Commerce platform to the social networking cloud.
Daily News,
Posted 03 Mar 2009
One pundit believes the company is poised to take advantage of a growing demand for hosted customer service solutions.
Daily News,
Posted 03 Mar 2009
The vendor's latest release includes self-service product registration, tailored to streamline and improve customer service.
Daily News,
Posted 03 Mar 2009
eTail West '09: Companies are either wallowing in uncertainty or else diving aimlessly into unknown waters -- either way, the brand takes a hit.
Daily News,
Posted 27 Feb 2009
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
Daily News,
Posted 26 Feb 2009
Magic Quadrant '09: This year's roundup shows continued investments -- and more than a few shakeups.
Daily News,
Posted 24 Feb 2009
New research from Forrester warns companies to invest in customer service — or else.
Daily News,
Posted 23 Feb 2009
Predictive Analytics World '09: A former Amazon.com executive shares the steps required to manage today's customers.
Daily News,
Posted 20 Feb 2009
Citrix Online's latest release -- GoToAssist Corporate -- looks to ride the recession to expand into the market for remote support.
Daily News,
Posted 19 Feb 2009
Nuance Communications' Mobile Care solution might be the answer for those looking to avoid automated phone systems.
Daily News,
Posted 19 Feb 2009
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
Daily News,
Posted 18 Feb 2009
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
Daily News,
Posted 18 Feb 2009
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
Daily News,
Posted 18 Feb 2009
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