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Marketo's acquisition means deeper integration for Insightera customers.
Cloud-based service enables business users to text from landlines.
A pioneer of Bitcoin-friendly software for retailers, 3dcart aims to make online selling more secure.
Hosts can set up meetings in fewer steps, and attendees have social log-in option.
Epsilon's research on Gmail tabs reveals failing click and conversion rates.
New features in Spaces by Moxie include simpler user interfaces, tighter security, a chat translation function, and easier content management.
Sales activities by channel partners will be easier to track
In a new report, Frost & Sullivan says contact center system vendors must continue to explore interaction channels to sustain a loyal client base in Europe, the Middle East, and Africa.
The free survey delivers insight on content effectiveness.
Update to the workforce optimization suite introduces gamification, expanded ad hoc reporting, and cradle-to-grave recording.
The partnership between Capgemini and Pivotal will focus on co-innovation, the first area of focus is the ‘Business Data Lake,' a new approach to data access and analytics.
New software release lets data scientists and marketers create models that simulate consumers' real-world purchase behavior.
App offers contact management, notes, and search capabilities.
Analytics-Driven Quality (ADQ) will be available as part of the inContact Workforce Optimization (WFO) Suite. (Featured on SpeechTechMag.com).
Consumers spent $1.7 billion less over the weekend than they did last year, but online and mobile sales grew by 15 percent.
Users can perform Salesforce.com functions while checking email on the go.
Winners Thom Kim and Joseph Turian did not submit a new app, accusers say.
With 135,000 attendees, Dreamforce made for a great launching pad for companies besides just salesforce.com.
The expanded GeniusLink knowledge base offering connects to most CRM tools.
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