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The company's Social Connect offerings are enhanced through a strategic partnership with Janrain.
New technology mobilizes field sales and services personnel throughout the Web; replaces impersonal chat platforms by ‘humanizing' online interactions.
Genesys Mobile Customer Engagement Strategy evolves companies from transactional, service-only apps to mobile customer conversations.
E-book aids marketers with social media campaigns.
New features include social scorecarding, an author hub, and competitive intelligence functions.
The IP communications provider scoops up a mobile group messaging services provider.
The generation is heavily influenced by peer support for shopping decisions, according to the research.
The solution reduces help-desk ticket escalations by up to 92 percent and fuels e-commerce growth.
Collaboration results in a widget to help small businesses connect with customers.
Tool enables secure form-filling assistance for mobile customers.
Popular help desk application is now available to Zoho users.
The filters are expected to strengthen customer experience management solutions with high-performance extraction of unstructured content.
Next-generation IVR development solution promises to accelerate functional testing of systems.
Prophecy adds HD audio and IPv6 and fax support while VoiceObjects brings greater scalability and ease of use.
IntelliTask promises to help travel managers prioritize bookings and saves customers time and money.
Collaboration will aid in acting on social media data.
Technology, not philosophy, has changed consumers' expectations
But CRM Evolution 2011 panel warns against sacrificing the basics
Novauris large-vocabulary speech recognition technology enables SpeechCycle to offer new speech capabilities through LevelOne Agents solution.
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