Gartner unveils its 2009 "Cool Vendors" in business intelligence and performance management.
Daily News,
Posted 25 May 2009
Where 2.0 '09: As geolocation expands beyond mere mapping technology, location data can provide sociological insight -- but it also represents a significant risk to privacy.
Daily News,
Posted 22 May 2009
The vendor's packaged solutions target three specific pain points in the contact center.
Daily News,
Posted 22 May 2009
The provider of lead-generation solutions unveils Demandbase Professional 2.0 to help B2Bs target the right people at the right time.
Daily News,
Posted 22 May 2009
The launch of Performance Manager aims to automate computer maintenance and reduce the number of calls to the service desk.
Daily News,
Posted 22 May 2009
Sage Insights '09: Executives revisit the Sage CRM 2010 roadmap with insight into what CRM users want -- and are ready for.
Daily News,
Posted 20 May 2009
SAPPHIRE '09: Experts attempt to dispel stereotypes about the battles that rage over technology-purchasing decisions.
Daily News,
Posted 20 May 2009
International AAAI Conference on Weblogs and Social Media '09: Using the digital to explain the analog.
Daily News,
Posted 20 May 2009
The independent market research firm releases its fifth annual WizKids report, themed around operational excellence.
Daily News,
Posted 20 May 2009
G-Force '09: The Alcatel-Lucent subsidiary unveils an initiative designed to eliminate the silos between different communication channels.
Daily News,
Posted 16 May 2009
In an attempt to "put the caller first," the vendor makes a priority of automated systems that are easier to use, more efficient, and more effective.
Daily News,
Posted 16 May 2009
Security based on voice biometrics enables companies to register the voice signatures of customers and employees.
Daily News,
Posted 16 May 2009
Version 3.0 of the vendor's mobile voice solution expands text-to-speech functionality as well as BlackBerry support.
Daily News,
Posted 16 May 2009
The analysis of recorded customer interactions promises to help build better customer service strategies.
Daily News,
Posted 15 May 2009
SAPPHIRE '09: Keynote addresses by several SAP executives reflect the company's desire to quickly deliver business value for companies during the downturn.
Daily News,
Posted 14 May 2009
Sage Insights '09: Executives outline the future for Act! by Sage, SalesLogix, and Sage CRM products, and discuss the company's "transformational year."
Daily News,
Posted 14 May 2009
The email marketing vendor brings social capabilities to the inbox, and has reasons of its own to celebrate.
Daily News,
Posted 14 May 2009
The vendor's new SalesView Buzz tab aggregates social networking information and integrates the data directly into CRM systems, providing richer context around sales leads. The problem? A significant amount of data on the social Web is simply wrong.
Daily News,
Posted 13 May 2009
SAPPHIRE '09: SAP co-CEO Leo Apotheker lays out his company's roadmap to navigate the economic crisis. "The only antidote to uncertainty is clarity," he says.
Daily News,
Posted 12 May 2009
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