Forrester Customer Experience Forum '09: A Day Two keynote stressed that the pinnacle of online capabilities yet awaits.
Daily News,
Posted 24 Jun 2009
Sources say the software-as-a-service business intelligence vendor caved under tough economic conditions.
Daily News,
Posted 23 Jun 2009
Forrester Customer Experience Forum '09: Opening keynote stresses the importance of possessing heart, brains, and courage in the pursuit of experience-based differentiation.
Daily News,
Posted 23 Jun 2009
The vendor's latest offering looks to deliver a clear vision for unified communications — a vision that centers on productivity enhancements.
Daily News,
Posted 23 Jun 2009
Antenna's latest acquisition puts the company in a position to capture an even greater share of the growing market for mobile middleware.
Daily News,
Posted 22 Jun 2009
Forrester Research forecasts overall growth in domestic email marketing — to $2 billion by 2014 — but social platforms are replacing the traditional email inbox among the younger set.
Daily News,
Posted 22 Jun 2009
Portal software provider builds upon its sales enablement offering with version 6.0 and taps into what one analyst calls an "emerging market" in the process.
Daily News,
Posted 19 Jun 2009
Incorporating data from Jigsaw, Demandbase, and LinkedIn, Marketo aims to empower sales with its native Force.com application.
Daily News,
Posted 19 Jun 2009
Latest report from Forrester's "Designing for Gen Y Series" examines one of four approaches for engaging with Gen Y on the Web.
Daily News,
Posted 19 Jun 2009
A global partnership between the two companies is indicative of a growing trend, according to one pundit.
Daily News,
Posted 19 Jun 2009
Helpstream adds deeper integration and a bolstered best practices community with its latest release.
Daily News,
Posted 13 Jun 2009
Research by Strativity Group shows that higher investments in customer experience result in lower attrition and higher referral and customer satisfaction rates. Cutting back is not an option. "The race is on," says Lior Arussy, president of Strativity Group.
Daily News,
Posted 13 Jun 2009
Merging social media monitoring with content management, the solution aims to help marketers find meaning and take action.
Daily News,
Posted 13 Jun 2009
Envision Telephony wants to deliver a "realistic" speech analytics solution with InteractionIQ.
Daily News,
Posted 13 Jun 2009
Mediabistro Circus '09: Social media maven Steve Rubel shares insight into marrying brands and consumers displaying "selective ignorance."
Daily News,
Posted 11 Jun 2009
The successful utilization of social media by contact center agents remains several years away, according to new research from Datamonitor.
Daily News,
Posted 11 Jun 2009
Industry pundits say the latest initiatives will help the company play catch-up.
Daily News,
Posted 11 Jun 2009
RightNow Technologies' latest release provides the company's answer to social media and customer service.
Daily News,
Posted 11 Jun 2009
Internet Week '09: Brand Exposure event shows companies how to join the conversation.
Daily News,
Posted 10 Jun 2009
|